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Carlos Hidalgo

CEO, The Annuitas Group

Expert in Marketing Automation

Recent Activity

Don Perkins asked a question

less than a minute ago

What are the risks involved in sales consulting work?

Don Perkins asked a question

1 minute ago

what's the best way to differentiate yourself in a highly commoditized industry?

Differentiation Strategy

Sales Strategies

18 people recently signed up for this roundtable

57 minutes ago

Top Technology Marketers to Watch in 2012

Mitch Rezman and 2 other people answered this question at this roundtable

16 minutes ago

Understanding Customer Service in 2012 [1/26 @ 1 pm]

Do you know of any companies that are offering support over Facebook successfully?

Ted - FYI - if i click on your link - The domain tagsocial.com may be for sale by its owner! more

Customer Service

Customer Experience

Customer Service Development

Helena Bouchez and 6 other people answered this question at this roundtable

19 minutes ago

Content Marketing: Vendors as Publishers [1/26 @ 11 am]

Why is content marketing so important right now?

Actually, content marketing has been around for some time, in the form of by-lined articles, expert source quotes and and interviews. The difference is that the way people are looking for service providers and products has changed because of the Internet. The first thing they ... more

Daniel Garricks and 3 other people answered this question

39 minutes ago

How is Nextiva as a VoIP Solution Provider?

I used 8x8 phone service for a month and had countless issues with getting the service to work. I switched to Nextiva right after and everything has been smooth. Other than the fact that 8x8 didn't work for me and their customer service wasn't helpful, ... more

Information Technology

6 people recently signed up for this roundtable

Jan. 27, 2012

Managing Cloud Spend, Maximizing ROI

Information Technology

Cloud Computing

Cloud Spend Management

Ted Coombs and 2 other people answered this question at this roundtable

45 minutes ago

Understanding Customer Service in 2012 [1/26 @ 1 pm]

How do you balance the need to cost effectively manage a large CS department - while maintaining a higher than average customer satisfaction rating?

Great answers so far, but I have a completely different answer. We have found that CS Reps are costly, rarely have an answer, or spend a lot of time walking a customer through the solution. The answer, support videos. Our company was making educational video ... more

Customer Service

Customer Experience

Customer Service Development

24 people recently signed up for this roundtable

Jan. 27, 2012

How Social Media is Revolutionizing the Healthcare Industry

Manoj Ranaweera and 5 other people answered this question

1 hour 3 minutes ago

How do you manage email volume both effectively and efficiently?

1. Keep responses short.
2. Clear all your emails daily, if not weekly.
3. If anything is left, get rid of them more

Information Technology

Personal Productivity

12 people recently signed up for this roundtable

Jan. 27, 2012

The Big BYOD (Bring Your Own Device) Debate

Mike Gentile and 1 other person answered this question

1 hour 10 minutes ago

Upcoming Roundtable: "Driving ERP Success": what topics would you like us to cover?

i agree with all above, but how about assuming succesgul implemetation ( astretch i know) and planning for ongoing cost effective maintenece more

Information Technology

Contract Management

ERP Implementation

Mike Gentile answered this question

1 hour 13 minutes ago

Who should replace Aneesh Chopra as CTO for the United States?

Ross Perot .. seriously

Brian McGuire and 12 other people answered this question at this roundtable

1 hour 18 minutes ago

Innovation and Continuous Improvement In Sales [10/5 @ 9 am]

With so much focus on marketing & sales alignment why is the issue still so prevalent? Could it be simply a symptom of greater problems?

Some further thought on this. I don't believe the discussion about misalignment of Marketing and Sales ever can (or should) go away. It is not so much a problem, but as Carlos pointed out, a symptom of underlying causes. Those underlying causes (root causes in ... more

Paul Krajewski answered this question

yesterday

What are your favorite sales enablement tools that you use?

Hi Lauren,
whilst I have only used one Sales Enablement tool myself, I'm constantly updating the following list with all tools I find in the market place. It does reflect recent mergers and acquisitions. The last update was in 2012:
http://salesenablement.wordpress.com/2011/07/03/work-in-progress-list-of-sale...
The definition of Sales ... more

Sales Enablement

6 people recently signed up for this roundtable

Jan. 26, 2012

The First 90 Days: Making A New Job Work

Company Culture

Bruce Hoag and 6 other people answered this question

yesterday

What rights do I have over signing an exit letter written by my employer?

That's terrific! It just goes to show that with a little knowledge, you can successfully can their bluff.

Human Resources

Employee Communications

Employee Relations

Don Perkins answered this question

yesterday

What are the best blogs to learn about branding, positioning and identity?

Three great ones that immediately come to mind are: marketingprofs, hubspot and webinknow.

Upcoming Events

Top Technology Marketers to Watch in 2012

Jan. 31, 2012, 1 p.m.

The First 90 Days: Making A New Job Work

Jan. 31, 2012, 4 p.m.

How Social Media is Revolutionizing the Healthcare Industry

Feb. 1, 2012, 11 a.m.