FOCUS RESEARCH AND CONTENT
Keep up-to-date on the latest issues and business trends.
Featured
5 Steps Toward a Customer-Driven Enterprise
In today's tricky economy and competitive marketplace, companies can't afford not to offer a customer-centric ...
White Paper | Sales | May 27, 2010
According to Bain & Company acquiring a new customer can cost a business 6-7 times ...
White Paper | Sales | May 19, 2010
5 Steps Toward a Customer-Driven Enterprise
Download this free Adobe white paper to learn 5 steps towards making your organization more customer-centric.
After the Crisis: How Financial Institutions Are Gaining Loyalty through Customer Experience Management Solutions
Learn how a CEM solution can help increase customer loyalty and satisfaction. Download your free Adobe white paper today!
Improving First-Call Resolution with Team Collaboration Technology
Customer service departments face many challenges on a daily basis. Read this free white paper from Citrix to learn how collaborative remote support can help your customer service department meet its goals.
Driving IT Help Desk Efficiency with Customer-Centric Remote Support
Every day the US workforce is becoming more and more mobile. Read this free white paper from Citrix to learn how SaaS remote support systems assist the mobile workforce.
The Help Desk is on the Critical Path for Pandemic/Disaster Recovery
Learn about a potential gap in your business continuity planning with this free white paper from Citrix.
Delivering Customer Service via the Contact Center and the Web
Optimize your customer service initiatives with this whitepaper
Adobe Enterprise Solutions for Media, Entertainment, and Advertising
Remove barriers to creativity, improve communications, and increase client satisfaction by simplifying processes.
8 CRM Essentials
Win and retain your customers with these eight essential CRM strategies! The expert tips in this must-read report will keep you on top.
Designing a Successful Loyalty Program
Build a successful customer-loyalty program with the strategies outlined in this FREE white paper. You’ll never lose clients to a competitor again!
Top 5 Initiatives for Achieving Breakthrough Customer Support
Resolving technical problems is a key role for support, but service management must also have a higher goal: helping customers succeed.
Recent Community Activity
Loading...