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Delivering Customer Service via the Contact Center and the Web
This white paper from Aberdeen Group describes how customer service delivery has stretched past just ...
White Paper | Customer Service | March 24, 2010
On-Demand Call Center: 5 Evaluation Criteria
Choosing an on-demand call center solution is a daunting task. Sales pitches and catchphrases such ...
White Paper | Contact Center | May 13, 2009
Delivering Customer Service via the Contact Center and the Web
Optimize your customer service initiatives with this whitepaper
On-Demand Call Center: 5 Evaluation Criteria
Choosing an on-demand call center solution is a daunting task. Knowing the evaluation criteria can ease the selection process.
Top 5 Initiatives for Achieving Breakthrough Customer Support
Resolving technical problems is a key role for support, but service management must also have a higher goal: helping customers succeed.
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