Customer Service Focus
How Do You Restore Customer
Confidence after Things Go Wrong?
Keep customers coming back even after the worst has happened
Confidence after Things Go Wrong?
Keep customers coming back even after the worst has happened
Myra Golden
Customer Service PR Consultant, Myra Golden Media
RECENT ACTIVITY IN THE CUSTOMER SERVICE COMMUNITY
Loading...
answered 
published Displaying activities
TOPICS: CUSTOMER SERVICE
customer service (25),
customer experience (9),
phone systems (9),
social media (8),
customer service management (7),
SCRM (6),
CEM (5),
brand ambassadors (5),
workforce management (5),
customer experience management (5),
business practices (5),
Michael Cohn (5),
sales (4),
customer service in financial services industry (4),
marketing (4),
employee engagement (4),
customer service training (4),
customer experience mapping (3),
call center software (3),
Hyundai (3)
CUSTOMER SERVICE TOOLS
Thanks for your interest in becoming a Focus expert.
Focus is an open business exchange where business and IT professionals, consultants, analysts, vendors and others can contribute their insight and knowledge to the Focus community. Focus calls this group of member contributors the Focus Research Network. Individuals who contribute high-quality content on a regular basis will earn the designation of Focus Expert.To become a Focus Expert, start by creating a profile.
Contribute to the Focus Research Network by:
- Creating Research: Contribute topic-specific Business Briefs, Case Studies, Best Practice Guides, Case Studies and Step-by-Step Guides.
- Answering Questions: Field questions from other Focus members.
- Starting and Posting to Group Discussions: Join and participate in groups relevant to your business area.
Focus will enable Experts to continue to build their brand with business and IT professionals seeking advice by promoting them through:
- Groups
- Product- and function-specific pages on the site
- Focus Newsletters
- The Focus Publisher Network
- Be guest bloggers on the Focus blog, In Focus
- Be guest speakers on Focus webinars
- Co-author Focus Research
- Attend and speak at relevant summits and events
PRODUCT RESEARCH CENTERS
ASK A QUESTION
Get insights and advice from experienced experts now.
YOUR QUESTION
CUSTOMER SERVICE EXPERTS
INDUSTRY:
Energy & UtilitiesSUMMARY:
Chris Selland is an experienced technology Analyst, Investor and Business Development / Marketing executive, with deep domain expertise in the areas of enterprise software, service & CRM strategies as ... read more >
