One of the most common consumer complaints these days is the shoddy customer service they receive. Betweeen rude staffs, robotic phone systems, bait-and-switch sales tactics and general incompetence, ...

• March 2, 2010

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The Federal Trade Commission has just slapped Do Not Call Registry offenders with $7.7 million worth of penalties. With a figure like that, it's clear that telemarketers are finding that boundaries ar ...

• December 4, 2009

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Each year as the holiday shopping season gets into full swing there are certain key dates on which retailers anticipate higher sales volume. Some people mistakenly believe that Black Friday is the big ...

• November 24, 2009

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Large companies today spend billions to manage their public image. And in many industries no part of that image is more important than how people think a company’s customer service is.  Cus ...

• June 17, 2009

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