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The History and Evolution of Email
When did people begin relying on e-mail and other online communication? Some may guess around the 80s, but e-mail actually goes all the way back to the mid-60s. Take a comprehensive look at how e-mail works and how much we have come to rely on it and online messaging today.
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4 Comments
Cool presentation. I wish I had seen this before doing a very similar 'history of emai'l preso last week.
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What a wonderful Leaning opportunity. 97% "muda" (waste). In a typical "leaning" you seek the seven forms of muda.
Transport
Inventory
Motion
Waiting
Overproduction
Over Processing
Defects
Some of these muda certainly apply to email but I think new muda are introduced when we consider email waste.
Expanding on this I think business email muda could read as follows:
Over production - mail expediting a response to earlier mail
Over processing - comment to a message that adds no useful information
Defects - mail to wrong person, exceeds capacity limit, failed delivery
Spam - mail offering something not needed or requested
Why me? - copied on a mail without good reason
Water coolers - not business related
Horn Blowers - mail uninteresting announcements
Do you agree with these muda? Do you have additional muda?
Next step how to combat and eliminate - look at "Leaning" actions
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