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Contact Center RESEARCH CENTER
Get to know the products, the players, even potential pitfalls before you invest.
Dive in to the complete Buyer's Guide for all the facts you need. Then compare options side-by-side with our vendor Comparison Guide. Get your complete Toolkit now. It's free!
You'll learn:
• What to look for in a system vendor
• How to maximize your call center investment
• How the top 6 industry leaders compare
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Comparison Guide: Contact Center Solutions
Comparison Guide | May 12 2009 | 785 Views -
Buyer's Guide: VoIP Contact Center Solutions
Buyer's Guide | May 12 2009 | 316 Views -
5 Ways CRM Can Pay for Itself Overnight
Webcast | May 14 2009 | 80 Views -
Generating Sales Leads with a Small Budget
Focus Brief | Feb 16 2010 | 70 Views -
Focus Speaks: Call Center Metrics that Matter
Focus Brief | Feb 10 2010 | 185 Views
See which vendors will provide the best contact center solution for you company. Download your FREE comparison guide now!
FORMAT: PDF LENGTH: 3 pages
Find out what you need to know before implementing a contact center. Download your VoIP Contact Center Buyer’s Guide now.
FORMAT: PDF LENGTH: 16 pages
ON-DEMAND WEBCAST:
Get results from your CRM solution immediately after implementation! This Webcast will show you how to get your CRM working, fast.
DATE: Friday, May 1, 2009
TIME: 12PM PDT / 3PM EDT
PUBLISHED: Feb 16 2010
INTRODUCTION
The weak economy of the past two years has left more companies competing for fewer customers. ... read more >
INTRODUCTION
The weak economy of the past two years has left more companies competing for fewer customers. ... read more >
PUBLISHED: Feb 10 2010
INTRODUCTION
Ask Questions: Determining the most important call center metrics involves asking a lot of questions ... read more >
INTRODUCTION
Ask Questions: Determining the most important call center metrics involves asking a lot of questions ... read more >
QUESTIONS AND ANSWERS
Read recent answers from experts in the Focus CRM community
Read recent answers from experts in the Focus CRM community
Laura Burke
Laura Burke
answered yesterday
Training and ongoing OS monitoring for customer satisfaction is imperitive tools that must go hand in hand. We currently train new operators, worldwide and monitor their activ ... read more >
Training and ongoing OS monitoring for customer satisfaction is imperitive tools that must go hand in hand. We currently train new operators, worldwide and monitor their activ ... read more >
Question on Customer Service
babita
answered on July 31, 2009
Hi Wayne,
Yes it does make business sense to outsource but its a two way committment street and both parties need to make the relationship work.
We could provide you with ... read more >
Question on Customer Service
Dave Bertsch
answered yesterday
David, my small B2B Outbound contact center does exactly what you're talking about. Maybe we could help you or at least offer some perspective. Call me any time next week, my ... read more >
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CONTACT CENTER EXPERTS
SUMMARY:
I have been working within the customer service and call center industry for 21 years. Having been trained in customer service at the formative age of 16, it has become my life’s passion. Within the ... read more >
CUSTOMER SERVICE GROUP
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