Contact Center RESEARCH CENTER
Get to know the products, the players, even potential pitfalls before you invest.
Dive in to the complete Buyer's Guide for all the facts you need. Then compare options side-by-side with our vendor Comparison Guide. Get your complete Toolkit now. It's free!
You'll learn:
• What to look for in a system vendor
• How to maximize your call center investment
• How the top 6 industry leaders compare
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Comparison Guide: Contact Center Solutions
Comparison Guide | May 12 2009 | 1574 Views -
Buyer's Guide: VoIP Contact Center Solutions
Buyer's Guide | May 12 2009 | 508 Views -
5 Ways CRM Can Pay for Itself Overnight
Webcast | May 14 2009 | 122 Views -
Optimizing Your Contact Center Through Agent Adherence
Focus Brief | Aug 23 2010 | 79 Views -
Five Reasons Why the Desk Phone Will Persist
Focus Brief | Jul 26 2010 | 208 Views
See which vendors will provide the best contact center solution for you company. Download your FREE comparison guide now!
FORMAT: PDF LENGTH: 3 pages
Find out what you need to know before implementing a contact center. Download your VoIP Contact Center Buyer’s Guide now.
FORMAT: PDF LENGTH: 16 pages
ON-DEMAND WEBCAST:
Get results from your CRM solution immediately after implementation! This Webcast will show you how to get your CRM working, fast.
DATE: Friday, May 1, 2009
TIME: 12PM PDT / 3PM EDT
PUBLISHED: Aug 23 2010
INTRODUCTION
While the term workforce management is familiar to many people, there are specific terms in the WFM ... read more >
INTRODUCTION
While the term workforce management is familiar to many people, there are specific terms in the WFM ... read more >
PUBLISHED: Jul 26 2010
INTRODUCTION
Reason #1 – PSTN is always there – works all the time and quality is great There is no ... read more >
INTRODUCTION
Reason #1 – PSTN is always there – works all the time and quality is great There is no ... read more >
QUESTIONS AND ANSWERS
Read recent answers from experts in the Focus Contact Center community
Read recent answers from experts in the Focus Contact Center community
David Filwood
answered on Aug. 23, 2010
Hi Annie, While most everyone can use a telephone - not everyone is cut out to work in a Call Center environment. And while someone may have “The Right Stuff” to be a great C ... read more >
Hi Annie, While most everyone can use a telephone - not everyone is cut out to work in a Call Center environment. And while someone may have “The Right Stuff” to be a great C ... read more >
Question on Customer Service
Bill Frazier
answered on Aug. 16, 2010
Great question and one I'm seeing often lately. Some of my hospital clients use modules in their EMR systems. Eclipsys for exmaple. One our our partners has developed on base ... read more >
Question on General Management
asked on July 21, 2010
Alan Smith
answered on July 26, 2010
SKS can help you identify and eliminate failure demand of all types. We do this through our product Agent Sensei, a process design and management tool and an intelligent scrip ... read more >
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Community Activity
12 hours 23 minutes ago
Naveed Mohsin
answered
Is using predictive dialer software the most cost-efficient way to operate a call center?
CONTACT CENTER EXPERTS
SUMMARY:
I have been working within the customer service and call center industry for 21 years. Having been trained in customer service at the formative age of 16, it has become my life’s passion. Within the ... read more >
