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CRM RESEARCH CENTER

 

The products, the players, the pitfalls.

Get all the facts FREE:
• Learn which features can help your business
• Compare vendors side-by-side

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Give your sales and marketing team the competitive edge with the right CRM solution. Download your comparison guide now.

FORMAT: PDF    LENGTH: 7 pages

SFA could be the key to an even more effective sales team. Learn what you need to know about this important technology in this guide.

FORMAT: PDF    LENGTH: 31 pages

SFA could be the key to your sales reps' growth. But will they resist your implementation? Download your Market Primer now.

FORMAT: PDF    LENGTH: 26 pages

ON-DEMAND WEBCAST:
Ease your employees’ fears about CRM! This on-demand Webcast gives you six proven strategies for overcoming common CRM hurdles.

Michael E. Dortch
Director of Research
Focus
PUBLISHED: Nov 23 2009


INTRODUCTION
The continuing evolution of the IT-empowered solutions that support CRM, ERP, SFA and numerous other ... read more >

Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.

FORMAT: PDF    LENGTH: 7 pages

Return customers can account for up to 80% percent of sales. Use CRM to keep them coming back. Download your free research now.

FORMAT: PDF    LENGTH: 11 pages

SFA could be the key to your sales reps' growth. But will they resist your implementation? Download your Market Primer now.

FORMAT: PDF    LENGTH: 26 pages

FREE LIVE WEBCAST:
DATE: Thursday, March 25, 2010
TIME: 10AM PDT / 1PM EDT

Small Business CRM: Five Considerations


INTRODUCTION
The CRM or SFA (sales force automation) software market begin for small businesses in 1987 with the release of ACT!, now owned by Sage Software. Business cards and scribbled notes gave way to a custom ... read more >

James Gaskin

PUBLISHED: Nov 20 2009


Give your business additional flexibility with an on-premise CRM solution. Download your comparison guide now.

FORMAT: PDF    LENGTH: 7 pages

SFA could be the key to an even more effective sales team. Learn what you need to know about this important technology in this guide.

FORMAT: PDF    LENGTH: 31 pages

SFA could be the key to your sales reps' growth. But will they resist your implementation? Download your Market Primer now.

FORMAT: PDF    LENGTH: 26 pages

ON-DEMAND WEBCAST:
Ease your employees’ fears about CRM! This on-demand Webcast gives you six proven strategies for overcoming common CRM hurdles.

Give your sales and marketing team the competitive edge with the right CRM solution. Download your comparison guide now.

FORMAT: PDF    LENGTH: 7 pages

Return customers can account for up to 80% percent of sales. Use CRM to keep them coming back. Download your free research now.

FORMAT: PDF    LENGTH: 11 pages

SFA could be the key to your sales reps' growth. But will they resist your implementation? Download your Market Primer now.

FORMAT: PDF    LENGTH: 26 pages

ON-DEMAND WEBCAST:
DATE: Wednesday, January 20, 2010
TIME: 10AM PST / 1PM EST

Two New SaaS Products Offer SMBs Options


INTRODUCTION
That's where Security as a Service (SaaS) comes in. SMBs can reap the benefits of having a dedicated security team without the costs of full-time personnel. A vendor provides the service, saving ... read more >

Sarah Caron

PUBLISHED: Jun 25 2009


QUESTIONS AND ANSWERS
Read recent answers from experts in the Focus CRM community
NG Venkat
NG Venkat answered on March 11, 2010
That's because sales and marketing teams who use CRM need a software for only one reason: help them close sales and not spend so much time in entering data which has no value. ... read more >
Answer This Question  | 
Read Answers (37)
Question on CRM
Julie asked on Sept. 28, 2009
What type of CRM system should we be considering in order to make CRM a via ... read more >
Barry Steele answered on Jan. 24, 2010
Roland has it exactly right. It less about the tools you use than the level of understanding and commitment to significantly change the way you manage and operate the busines ... read more >
Answer This Question  | 
Read Answers (10)
Question on Small Business
Todd asked on Oct. 8, 2009
What is the best CRM solution for an SMB under 50 employees?
Drew Robichaud answered on Feb. 16, 2010
There is a CRM that has all but give me a ping, and I will tell you about it off line. Fairly new in the market place.
Answer This Question  | 
Read Answers (15)

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Community Activity

CRM EXPERTS

James E. Gaskin 
Author / Consultant / Speaker
GaskinTech
4 Briefs  |  31 Answers  |  5 Group Posts
Michael Damphousse 
CEO/CMO
Green Leads
5 Briefs  |  13 Answers
Phil Olivieri 
Principal & Senior Consultant
PDO Associates
2 Briefs
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