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Adam Ramshaw
Director,
Genroe
20 points
20 years global and local experience in senior executive roles and consulting.
In 2002 co-founded Genroe, a successful marketing and strategy consultancy helping organisations to increase the value that they reap from their customers.
Prior to founding Genroe held a ...
In 2002 co-founded Genroe, a successful marketing and strategy consultancy helping organisations to increase the value that they reap from their customers.
Prior to founding Genroe held a ...
20 years global and local experience in senior executive roles and consulting.
In 2002 co-founded Genroe, a successful marketing and strategy consultancy helping organisations to increase the value that they reap from their customers.
Prior to founding Genroe held a variety of marketing and general management roles including managing director of a specialist software development company and head of corporate finance and planning and strategy for Scitec Ltd.
Also held a variety of senior marketing and general management roles in Honeywell, based in Australia and the USA, where he was responsible for managing the development and implementation of business solutions for clients including BP, Rhone Polenc and Alcoa.
Specialties
Customer experience management, marketing strategy and execution, business strategy, sales, project management,
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In 2002 co-founded Genroe, a successful marketing and strategy consultancy helping organisations to increase the value that they reap from their customers.
Prior to founding Genroe held a variety of marketing and general management roles including managing director of a specialist software development company and head of corporate finance and planning and strategy for Scitec Ltd.
Also held a variety of senior marketing and general management roles in Honeywell, based in Australia and the USA, where he was responsible for managing the development and implementation of business solutions for clients including BP, Rhone Polenc and Alcoa.
Specialties
Customer experience management, marketing strategy and execution, business strategy, sales, project management,
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Nov. 8, 2011
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April 6, 2011
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Jan. 12, 2011
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In the customer feedback research that we have done over the years it is generally more important (from an overall customer loyalty perspective) to respond quickly than solve the problem quickly.
An extension of this is in closing the loop after problem resolution. Often customers are ... more