Adrian Swinscoe

Consulting

We help clients, large and small, deliver sustainable growth by developing their customer service, word of mouth marketing strategy and their existing client base. 

To do this we help our clients with strategy, implementation and business improvement in the following areas:

- Customer Experience,

- Customer Retention and Loyalty,

- Customer Service,

- The impact of social media on business and customer relations, and
- Word of Mouth Marketing 


Speaking & Training

Great strategy is nothing without execution and execution needs people. Therefore, one of the central things to the work I do is equipping people (team and leadership) with the skills they require to implement an agreed strategy. Areas that I love getting involved with include customer service skills, team development and communication skills.

I also enjoy speaking at a number of business events every year about practical, customer centric ways of growing your business, the impact of social media, dealing with complaints, the power of the customer etc (Check out the video below of me in action at a recent client event). 


Writing

I recently authored a book called RARE Business, which is all about how building better relationships with your people and your customers can deliver sustainable growth.

Finally, I write a popular blog at www.adrianswinscoe.com where I share some of the ideas and techniques that I use with clients.

We're always looking for opportunities to help new clients and build new relationships.

If you would like to learn more about the book, the blog, speaking engagements, training or consulting services please go to www.adrianswinscoe.com to learn more,
email me at
adrian@adrianswinscoe.com
or call me on
+44 7971 608821