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Afshan Ahmed

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Customer Service Support / Public Relations, Saletab.com

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Sept. 30, 2011

Afshan Ahmed is now following Alan Weinkrantz and 13 other people

Sept. 30, 2011

Afshan Ahmed and 1 other person answered this question at this roundtable

Simplifying Social Business: The Promise of Social CRM, part 2 [9/28 @ 11 am]

Should businesses focus primarily on the big 3 (FB, LI, Twitter), or expand SCRM analytics well beyond those?

I believe that it is important for any business to focus not only on fb, li and twitter but also on web forums to actually get more idea about how people conceive about the company and their services or products. Also one should check, if ... more

Customer Service

Aug. 7, 2011

Afshan Ahmed and 52 other people answered this question

How much does correct spelling and grammar matter when blogging?

I believe that blogs are in a way representing your company or company website, hence you should be paying attention to the grammatical errors. I mean, if the blog has any mistakes then you are automatically giving the impression that the company is not worth ... more

April 14, 2011

Afshan Ahmed recommends this answer by Michael A Brown

Should you ever put a put a prospect or client on hold to take another call from another prospect?

Only if you want to infuriate and likely lose both prospects.
The first prospect placed on hold is insulted and miffed. The second one likewise when you have to excuse yourself to attend again to the first. I urge you to give due time and ... more

Sales Management

March 27, 2011

Afshan Ahmed asked a question

Professional Blog and Personalized Company Blog side by side advisable?

Business 2 Consumers

Business Advisory

Market Assessment

Feb. 12, 2011

Afshan Ahmed asked a question

What is a typical customer service department setup for an internet retailer?

Customer Service

General Management

Business Management;sales;marketing

Organization Design

Feb. 12, 2011

Afshan Ahmed is now following

Feb. 12, 2011

Afshan Ahmed is now following

Feb. 9, 2011

Afshan Ahmed asked a question

What is the best CRM solution recommended for an online retailer?

Information Technology

Feb. 1, 2011

Afshan Ahmed is now following

Feb. 1, 2011

Afshan Ahmed is now following

Feb. 1, 2011

Afshan Ahmed is now following

Feb. 1, 2011

Afshan Ahmed recommends this answer by Jim Watson

How to get my CSR's be more compassionate?

Afshan,
As long as there are customers and customer service, the question of compassion will continue to be asked!
The single best way that I've found, to instill compassion for the customer within the minds, hearts and actions of customer service reps, is to put ... more

Customer Service

Coaching & Training

Customer Loyalty

Training Techniques

Jan. 30, 2011

Afshan Ahmed and 2 other people answered this question

How do you build a great sales team for a start up?

If you want the best Sales team, then 'Hire the Smiles' and then train them to be the very best. If you look at Nordstrom for example, they hire the people and then train them, then they become one of their family or as they ... more

Jan. 30, 2011

Afshan Ahmed asked a question

Which software or company service is best to use as a Live Chat Software for the CSRs when training?

Customer Service

Contact Centers

Sales & Business Development - Small - Medium and Large Enterprise

Following 10 Topics

Customer Service

Email Marketing

General Management

Market Research

Online Marketing

Public Relations

Following 14 People

Followed by 7 People