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May 28, 2011
Alan Bergstrom
and
10 other people
answered this question
How could United Airlines improve its customer service?
By making "customer experience" something that is real, not just a slogan just because everyone is tossing the expression around these days...just saying it doesn't make it so. As I believe Abe Lincoln once said, "you can fool some of the people some of the ... more
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