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Oct. 31, 2011
alan prefer
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Tom Bush
What do you think is the top driver of customer loyalty?
Loyalty = Providing "value" over and above what a customer expects, and doing so on a continuing basis. Surveys and statistics demonstrate that "extreme loyalty" can only be achieved by providing customers with an experience or product that not only meets their expecatations, but actually ... more
Oct. 19, 2011
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