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Angel Tuccy

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Radio Show Host, Experience Pros

210 points

Angel Tuccy is a working mom and entrepreneur. She is the founder of Experience Pros University, the author of the bestselling book "Lists That Saved My Life", and the host of a daily radio show in Denver, Colorado. She sits ...

Angel Tuccy is a working mom and entrepreneur. She is the founder of Experience Pros University, the author of the bestselling book "Lists That Saved My Life", and the host of a daily radio show in Denver, Colorado. She sits on the Board of Directors for the Chamber of Commerce of Highlands Ranch and each month she presents business workshops for the South Metro Denver Chamber of Commerce. Angel also runs a professional group called "Ladies Who Lunch".

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WEB: Customer Service

Jan. 12, 2012

Angel Tuccy and 3 other people answered this question

I'm very interested in international trade. Where can I learn more about it?

www.Export.gov Many cities have their own World Trade Center offices or International Export Assistance programs.

Jan. 3, 2012

Angel Tuccy and 13 other people answered this question

Many think Facebook will replace e-mail. What other business apps might it augment or replace?

I was hoping to glean a few helpful business apps from this conversation. For me, social media has become a Pandora's box of options. I know that Facebook causes many people to twitch about whether or not it is useful for business. From my corporate ... more

Professional Networking

Social Business

Dec. 20, 2011

Angel Tuccy and 3 other people answered this question

How do you keep yourself motivated?

Establish an accountability group that will help you think big, remind you of your goals and push you when you start to slip. more

Career Development

Nov. 29, 2011

Angel Tuccy recommends this answer by Jeff Blackwell

Why is our customer mad as hell and they're just not going to take it anymore?

Okay, I will bite, "Why is our customer mad as hell and they're just not going to take it anymore?” Josiane? more

Customer Service

Nov. 17, 2011

Angel Tuccy answered this question

What is the best way to recognize or show appreciation for donors?

For a minimal cost and heavy investment into your donors, consider handwritten Thank You notes. You can include success stories that couldn't have happened without their generosity. more

Donor Recognition

Sept. 26, 2011

Angel Tuccy and 19 other people answered this question at this roundtable

The Biggest Sin in Selling: Discounting! [9/22 @ 1 pm]

What if you are selling a commoditized product, what is the best way to differentiate your offerring?

I'm late to the party - there's already been a ton of conversation on this topic, so here's my short but sweet response.
You can differentiate yourself by creating a niche market (who you sell to), changing up the way you offer your product (how you ... more

Aug. 22, 2011

Angel Tuccy recommends this answer by maz iqbal

Do happy employees create happy customers?

Happy employees may or may not create happy customers yet it certain that unhappy employees do NOT create happy customers. more

Customer Service

Human Resources

Customer Experience

Talent Management

Aug. 22, 2011

Angel Tuccy and 3 other people answered this question

Customer Care vs. Customer Service – which term do you use and why?

A rose by any other name is still the same. Changing the name from Customer Service to Customer Care is only significant if you actually create a culture of caring for your customer. I like the sound of caring for customers, but I'm cynical over ... more

Customer Service

Customer Experience

Customer Experience Management

Aug. 22, 2011

Angel Tuccy recommends this answer by Laurie Brown

What is a five star customer service experience?

I have been thinking a lot about this lately. 5 star service experience is usually small acts of personal kindness: The airline counter person, after noticing empty rows in her plane,who calls you up to the counter because she thinks that you might want to ... more

Customer Service

Customer Satisfaction

Aug. 22, 2011

Angel Tuccy and 4 other people answered this question

Why would a company not use social media for customer service?

Often, the marketing department is in charge of setting up and maintaining social media accounts and therefore, this isn't the right department to handle online customer service.
Whether or not your company wants to use social media for customer service isn't your choice. If your customer ... more

Customer Service

Customer Experience

Social Business

Aug. 22, 2011

Angel Tuccy recommends this answer by Chip Bell

Is roleplaying an effective customer service training technique?

What is the best way to learn to drive a car? Let me rephrase. Would you get in the car with a driver who aced the written test, scored super high points at the county fair on those video car driving games, but never actually ... more

Customer Service

Contact Centers

Aug. 22, 2011

Angel Tuccy recommends this answer by Marilyn Suttle

What are effective ways to deal with inconsistent or rude customers?

There are two types of rude – rude (destructive) and rude (challenging.)
I like to introduce service providers to two different types of customers, Gladys and Oscar.
Gladys is outspoken, even obnoxious, in trying to get what she wants and needs. She’s critical and not ... more

Customer Service

Inconsistent Customer

July 26, 2011

Angel Tuccy and 3 other people answered this question

Is exceeding customer expectations aspirational rather than realistic?

I agree with Roseanne on the point of "settling". You can choose apathy and basic service and your company may survive. Basic service often equates to high employee and customer turnover.
If you choose excellence and create excellence in-house, you can absolutely exceed customer expectations. ... more

Customer Service

Customer Satisfaction

July 25, 2011

Angel Tuccy and 14 other people answered this question

What are easy ways for small businesses to (almost) instantly improve customer experience?

Thank you so much for sharing!

Customer Service

Customer Experience

July 21, 2011

Angel Tuccy and 5 other people answered this question

How many customer loyalty cards do you carry around in your wallet?

I used to carry around a special wallet with all the different loyalty cards. Now, I only carry my grocery store card. I find that the loyalty perks really weren't worth the effort and often, looking up my information makes it a bit more complicated ... more

Customer Service

Customer Experience

Customer Loyalty

June 28, 2011

Angel Tuccy and 7 other people answered this question

How important is a "percentage complete" bar when taking a survey?

I also agree with Alan - the purpose of the tool is to communicate to the customer. if it works, it's valuable. If it doesn't, it's worse than not having one at all. more

Market Research

Respondent Expectations

June 27, 2011

Angel Tuccy and 25 other people answered this question

How much time do you spend on social media each day?

Spending time on social media is part of my every day plan to connect with people. Sometimes I do it face-to-face, and my time on social media is meant to complement that effort.
Participating in conversations, whether its a conversation I started, or someone else ... more

June 22, 2011

Angel Tuccy and 4 other people answered this question

Has American business lost focus on the value of the customer?

Unfortunately, good customer service is not the American standard. Which is extremely unfortunate given our high standards of living. We have every tool and ability to offer exceptional customer service every single time with every single customer - but there seems to be such a ... more

Customer Service

Customer Loyalty

Customer Service Complaints

Service Untitled

June 22, 2011

Angel Tuccy recommends this answer by Laurie Brown

How can you reward customers who are effective brand advocates?

It is great when customers share positive stories about you. I think at the very least a personal hand written thank you (If you have their address) or an email that says thank you is important. The letter should be a sincere expression of your ... more

Customer Service

Brand Awareness

May 2, 2011

Angel Tuccy recommends this answer by Eric Britten

How do you handle a difficult customer without losing the project?

Michael:
Brian and AR provide great pointers, and I can't top them. But, what I would like to share is an approach to handling difficult people that took me a great while to learn and has been an invaluable approach ever since .... try to see ... more

Human Resources

April 29, 2011

Angel Tuccy recommends this answer by Jaxi West

What is the best example of customer service you have ever seen?

Mine was the other day. A bit different than 'actual' customer service - but it still applies - as it is about service.
I am an outreach leader and ambassador for a non profit in MD. I emailed the Chief of Police in D.C. about collaborating ... more

Customer Advocacy

Customer Excellence

Customer Expectations

April 29, 2011

Angel Tuccy is now following Cindy Waxer and 2 other people

Following 3 Topics

Customer Service

Social Media Marketing

Following 9 People

Followed by 247 People

Knowledgeable in 32 Topics

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