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Ankur Mehrotra

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Associate Consultant, Cognizant Technology Solutions

20 points

Consulting clients across multiple domains with CRM solutions including both transactional application and Business Intelligence to enable them to be more effective. Have been a part of CRM implementations spanning multiple countries and lines of businesses. Siebel Certified CRM consultant.

June 10, 2011

Ankur Mehrotra and 20 other people answered this question

What day of the week is it hardest to get work done?

General Management

Human Resources

Jan. 27, 2011

Ankur Mehrotra is now following

Jan. 27, 2011

Ankur Mehrotra is now following

Jan. 27, 2011

Ankur Mehrotra is now following

Jan. 27, 2011

Ankur Mehrotra is now following

Nov. 3, 2010

Ankur Mehrotra and 6 other people answered this question

Have you used text messaging and mobile alerts to communicate with your customers?

We had implemented a SMS notification system for our Financial Services company. There were dual objectives in this implementation:
[1] For Recievables:
-Reminding customers for payment due dates and guiding them to make sure that their should not miss the deadline.
-Notification of successful payment recieved with ... more

Customer Service

Information Technology

Customer Service Feedback

Customer Service Strategies

June 9, 2010

Ankur Mehrotra and 34 other people answered this question

CRM adoption: How do you get sales reps to use your CRM system?

After a number of excellent advice available on this page, its really difficult to add up more.
Yes, 100% adoption is a dreamy target but it is a goal worth pursuing.
A salesperson's job is very focused on targets and selling, anything that eats away time ... more

Dec. 9, 2009

Ankur Mehrotra recommends this comment by Aaron Kohut

Meaningful Metrics: Valuable Tools or Impossible Dreams for Sales Teams?

In my experience, both points are accurate. Yes Nik, at the end of the day "revenue/profit generation" seem to be the most reliable indicators and usually trump most others. However, if your measurements are based only on results and fail to collect and consider the ... more

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