Aymen Ismail

During the past 10 years, I've gained personal & professional experience that made me what I am today, having the privilege of being with two backgrounds (Dutch & Egyptian), gave me the insights that i needed to develop my knowledge.

during my professional career, i had a wide exposure to several markets around the globe, such as the USA, Canada, UK, The Netherlands & Middle East & North Africa.

After getting exposed to a different level in my career, and being part of a small team, focused on developing the business, trying to enhance the customer's touch points with the business. it gave me a better insight on innovation & creation.

In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service retail professional to represent you when assisting your valued customers, focusing on delighting the customers to reach the best practice in customer satisfaction, is the future of customer care services.

I have worked in the field of customer care, especially in the call center field, I have found that the best way to achieve customer satisfaction to gain loyalty is through an excellent customer care team, whom are willing to provide all the needs for their customers.

I've trained around 1000 people in both Customer service & sales fields.

I am also working on creating and analysing surveys, as well as creating sales processes and strategy to enhance the overall Customer Experience.

I've worked in different fields, such as; Health insurance, TV entertainment, Telecommunications, etc...