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Barry Knaster

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President, The Knaster Technology Group

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I am the president of the Knaster Technology Group, which for over twenty years has specialized in the implementation, training and support of the Microsoft Dynamics GP ERP solution.

I am known nationally for my ERP expertise and have authored ...

I am the president of the Knaster Technology Group, which for over twenty years has specialized in the implementation, training and support of the Microsoft Dynamics GP ERP solution.

I am known nationally for my ERP expertise and have authored numerous articles, books and software reviews.

I am a CPA, a certified information technology professional, and a frequent contributor to the ERP software blog. I am also a former contributing editor for Accounting Technology magazine.

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WEB: ERP software blog

Barry Knaster and 20 other people answered this question

Oct. 15, 2010

What are some of your strategies for retaining customer loyalty?

We have three key principles that promote customer loyalty:
1. We treat every customer as if they were our only customer
2. We continually provide meaninful information (not just
sales offers) to existing customers so that they maximize
the value of their solution.
3. We ... more

Customer Service

Customer Loyalty

Barry Knaster and 2 other people answered this question

Sept. 25, 2010

What has your experience been on the length of an ERP implementation that covers finance, operations

Obviously many variables impact the time necessary to deploy an ERP solution.
Specifically, the level and sophistication of the ERP solution purchased and the complexity of a company's business processes together directly impact the estimated timetable for implementation.
In a best case (and well planned ... more

General Management

Manufacturing Systems

Barry Knaster and 4 other people answered this question

Aug. 1, 2010

Focus Research Insight: 25% of ERP buyers differentiate on the basis of Industry Specifics…

Vendors need to be able to "talk the talk" when dealing with prospects interested in a specfic vertical industry ERP solution. Expert knowledge within a particular market comes only from years of working within and selling to that market. Vendors can more easily gain the ... more

Information Technology

Barry Knaster and 2 other people answered this question

July 31, 2010

Tablets vs. Netbooks. Forrester released a report that said by 2012 Tablets would outsell Netbooks

Having used both types for the past few years I much prefer the Netbook for basic email communcations and productivity applications like MIcrosoft Word and Excel. But Tablets are definitely more fun to use! more

Information Technology

Barry Knaster asked a question

June 17, 2010

Top Down or Bottom Up - Who best to contact first at a new prospect when discussing ERP software?

Information Technology

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Enterprise Resource Planning

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Information Technology

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