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Ben Lyles
Jan. 4, 2011
Ben Lyles asked a question
Do you do seat sharing in your contact center?
Customer Service
Sales
Contact Center Solutions
Contact Centers
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Ben Lyles
Dec. 20, 2010
Ben Lyles asked a question
When is the best time to issue a customer experience survey?
Customer Service
Customer Analytics
Customer Experience
Customer Service Feedback
1 more topic
1 Answer • Answer this question
Ben Lyles
Dec. 13, 2010
Ben Lyles asked a question
Does anyone use customer feedback services like 'GetSatisfaction?'
Customer Service
Customer Experience
Customer Experience Mangament
Customer Feedback
2 more topics
1 Answer • Answer this question
Ben Lyles
Dec. 1, 2010
Ben Lyles asked a question
What role is your contact center technology playing in delivering business value?
Customer Service
Information Technology
Sales
Business Value
3 more topics
1 Answer • Answer this question
Ben Lyles
Nov. 23, 2010
Ben Lyles asked a question
What are some technology "must haves" for your call center?
Customer Service
Information Technology
Sales
Auto Dialers
3 more topics
2 Answers • Answer this question
Ben Lyles
Nov. 11, 2010
Ben Lyles and 6 other people answered this question
How do I hire back employees that were laid off over the summer?
Human Resources
Hiring Best Practices
Hiring Strategies
HR Management
2 more topics
9 Answers • Answer this question
Ben Lyles
Nov. 11, 2010
Ben Lyles asked a question
What is your definition of CRM?
Customer Service
Sales
CRM
Customer Experience
2 more topics
1 Answer • Answer this question
Ben Lyles
Nov. 3, 2010
Ben Lyles asked a question
If you were starting a Contact Center today, what would you focus on?
Customer Service
Call Center Features
Call Center Management
Contact Center Setup
2 more topics
8 Answers • Answer this question
Ben Lyles
Oct. 14, 2010
Ben Lyles asked a question
What technology do you consider a "must have" at your call center?
Customer Service
Information Technology
Call Center Technology
Call Center Tools
5 more topics
1 Answer • Answer this question
Ben Lyles
Oct. 6, 2010
Ben Lyles asked a question
Does tone and pitch of voice help reps get through gatekeepers?
Gatekeeper
Inside Sales
Telemarketing
Telemarketing Employees
18 Answers • Answer this question
Ben Lyles
Sept. 28, 2010
Ben Lyles asked a question
How can SIP trunking lower the costs of my contact center?
Customer Service
Information Technology
Sales
Contact Center Solutions
3 more topics
2 Answers • Answer this question
Ben Lyles
Sept. 17, 2010
Ben Lyles asked a question
What are some ways to lower your "cost per interaction" within a call center setting?
Customer Service
Sales
Call Center Experiences
Contact Centers
3 Answers • Answer this question
Ben Lyles
July 19, 2010
Ben Lyles recommends this answer by Scott Albro
Why is it difficult to find strong candidates w/ 9.6% unemployment?
Human Resources
Hiring
Job Growth
Job Hunt
1 more topic
4 Answers • Answer this question
Ben Lyles
July 10, 2010
Ben Lyles asked a question
What is a customer value added ratio?
Customer Service
Customer Value Added
Customer Value Added Ratio
Glossary
1 Answer • Answer this question
Ben Lyles
June 9, 2010
Ben Lyles answered this question
What is customer support?
Customer Service
Customer Satisfaction
Customer Support
Glossary
1 Answer • Answer this question
Ben Lyles
Jan. 12, 2010
Ben Lyles asked a question
Can I outsource my outboud call center?
Contact Centers
Outsourcing
1 Answer • Answer this question
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