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April 13, 2010
Ben White
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Greg Koutsis
According to Salesforce.com, 73% of CRM users do not use 50% of the functionality available to them in their CRM systems. What do you think is the reason for this?
That’s interesting . I personally work regularly with 2 of the 4 main modules in our CRM. The first is SFA (sales force automation) and the second is Marketing. I am not part of the customer support team so I don’t need to log incidents ... more