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Bill Morgen
Jan. 7, 2011
Bill Morgen asked a question
What is shrinkage in contact centers and how do you measure it?
Customer Service
Sales
Contact Center Performance Management
Contact Centers
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Bill Morgen
Dec. 9, 2010
Bill Morgen asked a question
How does your company go about training for internal customer service?
Customer Service
Human Resources
Customer Service Reps
Customer Service Training
3 more topics
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Bill Morgen
Nov. 4, 2010
Bill Morgen asked a question
What is the best way to start a 24-hr customer service function?
Customer Service
Sales
24 Hour Call Center
24 Hour Customer Service
7 more topics
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Bill Morgen
Oct. 25, 2010
Bill Morgen asked a question
How long does it take to set up & start using an IVR system?
Customer Service
Information Technology
Sales
Contact Center Software
4 more topics
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Bill Morgen
Oct. 8, 2010
Bill Morgen asked a question
Are the customer service-oriented plugins for Facebook useful?
Customer Service
Customer Service Plugins
Customer Service Trends
Facebook
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Bill Morgen
Oct. 1, 2010
Bill Morgen asked a question
Predictive dialer system vs. click-to-dial: which is better for contact centers?
Customer Service
Information Technology
Sales
Click-to-dial
2 more topics
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Bill Morgen
Sept. 23, 2010
Bill Morgen asked a question
Who are the top vendors for a predictive dialer system?
Customer Service
Information Technology
Contact Center Technologies
Predictive Dialer System
5 Answers • Answer this question
Bill Morgen
Jan. 13, 2010
Bill Morgen asked a question
What's the best call center software?
Customer Service
Information Technology
Sales
Contact Centers
1 Answer • Answer this question

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