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Bob Phibbs

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The Retail Doctor®, The Retail Doctor

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Bob Phibbs, the Retail Doctor is an American retail expert, entrepreneur, speaker, author and Marketing and Branding expert for MSNBC.

WEB: YouTube channel

Oct. 28, 2011

Bob Phibbs and 31 other people answered this question

What will be the next big consumer product to become obsolete?

Clarification - plug-in chargers. Wireless transmission of power means your gadget will charge just from putting it on top of it or from a central hub in the home. more

Information Technology

Consumer Behavior

Aug. 30, 2011

Bob Phibbs answered this question

Which retailers do a good job of creating a lifestyle experience in their stores?

Lululemon. The know who their audience is and painstakingly take aim at providing an exceptional experience from the people they hire, to the yoga instructors they feature on their walls to their store design which can all be moved out of the way to provide ... more

Consumer Retail

Aug. 26, 2011

Bob Phibbs recommends this answer by Nick poulos

Is arguing on the internet a bad idea?

It's interesting and fun to read these comments. Personally, I just shake my head at the possible damage that a personal record established on multiple servers, and taken out of context, can wreak. At the same time, I get "the edginess", the non-grey, that some ... more

Aug. 24, 2011

Bob Phibbs is now following Brian Phelps and 3 other people

Aug. 17, 2011

Bob Phibbs and 8 other people answered this question

What are your tips for giving constructive feedback?

We often forget constructive feedback can be for the positive as well. So again, focus on a specific behavior they did well. "Excellent job by bringing the umbrella over to our customer in the sun without them having to ask" is far better than, "great ... more

General Management

Human Resources

Employee Communications

July 22, 2011

Bob Phibbs and 9 other people answered this question

How can small retailers encourage customer loyalty?

Slugs indeed - great visual Debra!

Customer Loyalty

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Customer Service

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Customer Loyalty

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