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Bob Reiber

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CIO,CTO,VP,Director, BK Sales and Service

16 points

Dec. 20, 2010

Bob Reiber and 1 other person answered this question

Contact Centre & PBX Solution - One Box

I am not exactly sure what you are looking for when you say "contact center" nor do i understand the difference between a server and a PBX controller. Having said that i offer the following thoughts:
Consider integration of PBX/Call Center functionality with a CRM system. ... more

Information Technology

Operations

Phone Systems

Sept. 24, 2010

Bob Reiber and 10 other people answered this question

If you're considering Unified Communications, would you go with a premise-based solution or hosted?

A key factor in implementing UC is integration with the other systems. After all that is what UC is all about. Cloud computing (hosted) is great in many instances but it does present a number of challenges in integration. Some things are simple (i.e. voice ... more

Information Technology

Small Business

IP Telephony

Phone Systems

Aug. 20, 2010

Bob Reiber and 2 other people answered this question

What is the best call center software (VoIP)?

I would strongly urge you to take a look at the Fonality offering. They have both hosted and on-premise solutions. I offer two pieces of advice. First, unless you are really familiar with telecom (and this is different than IT) and have experience in call ... more

Customer Service

Information Technology

Sales

Small Business

3 more topics

Aug. 17, 2010

Bob Reiber and 7 other people answered this question

Unified Communications: do users really need what vendors are selling?

Vendors drive most product development and innovation and always have. One can argue that the open source community is not a vendor, but that is in the eyes of the beholder. UC is a set of products and the UC offerings vary greatly from one ... more

Information Technology

Operations

Collaboration

Integrated Communications

2 more topics

July 27, 2010

Bob Reiber and 7 other people answered this question

What’s the best way to score VoIP offers?

This is a fairly complex topic but it would be helpful to know the general size of the system you are talking about. How many phones, how many offices do you have, etc.
However I will offer the following comments:
Generally speaking the sales and ... more

Information Technology

Phone Systems

Voip Discounts

Voip Offers

July 22, 2010

Bob Reiber and 7 other people commented on a brief

Is It Time to Dump Windows?

it is always fun reading articles that bash Microsoft. Kinda like bashing the government - very easy to do. Should an SMB use Microsoft, or Apple or a variant of Linux/unix? The answer should be driven by business needs. Most SMB's do not have a ... more

Information Technology

July 9, 2010

Bob Reiber asked a question

How to/should we use "Social Media" for lead generation

Following 4 Topics

Information Technology

Marketing

Social Media Marketing

Unified Communications

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#632 of 822

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#211 of 257

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Bob Reiber

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Bob Reiber

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