Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

×

Bob Zabiyaka

Follow Following Unfollow

Marketing Manager, BPMonline

0 points

Specialties
Sales and Marketing: CRM, BPM, SFA, process automation, process and project management, loyalty
Service: ITSM/ITIL, Service Desk
Contact Centers: KPI, Incentive Schemes
IT: Unified Communications, MIS, DBA,VoIP

WEB: Blog

Oct. 31, 2011

Bob Zabiyaka recommends this answer by anette powell

Is CRM really worth the hassle?

It depends on what kind of sales force you have. Many sales reps are so full of energy (makes them good at their job) that details/organization can be a challenge for them naturally (hunter types) even if they are consultative. Then there are the farmers ... more

Customer Service

Oct. 7, 2011

Bob Zabiyaka is now following RNB Research and 13 other people

Oct. 4, 2011

Bob Zabiyaka asked a question

Who will win CRM Idol this year?

Information Technology

Sept. 28, 2011

Bob Zabiyaka asked a question

How can a private bank use social media?

Sept. 20, 2011

Bob Zabiyaka and 2 other people answered this question

How does a company measure social media ROI?

James, great post.
Can you, please, clarify how to ‘dollarize’ your list of KPI’s. Let me be more specific. If I decide to hire a social media expert for $X per month what will I get? What Return will I get from my Investment? I’m not ... more

General Management

Business Development

Return on Investment

Sept. 19, 2011

Bob Zabiyaka recommends this answer by Dave Brock

Sales Management: What activity metrics do you track?

Well Brian, frankly I don't understand how you can reach the conclusions your are reaching about our activity measure--as an example.
You asked for an activity measure, I have provided one that in our business is reasonably accuarte (within about 10%) of business we will ... more

Sales Management

Aug. 16, 2011

Bob Zabiyaka commented on this post

The cloud just saved me...

Privacy as a price? Fine! As for me the price is reasonable. I store my personal finance information at mint.com and photos from my last vacation at Dropbox.com. So what? Robbers will steal pictures of me or a list of my purchases? If they really ... more

Information Technology

Cloud Computing

Aug. 15, 2011

Bob Zabiyaka recommends this answer by T. Scott Gross

How do you show your customers that they're valued?

Ask their opinion...and then pay attention.

Customer Service

Customer Experience

Aug. 11, 2011

Bob Zabiyaka and 2 other people answered this question

Are there any differences between a social CRM strategy and a traditional CRM strategy?

As I understand, by traditional strategy you mean the one that covers Sales, Marketing and Service. Social media has changed these, e.g.:
1. Marketing. Now you can promote your product with help of brand advocates. You could do it before, but by now this approach has ... more

Customer Service

Business Strategy

Aug. 10, 2011

Bob Zabiyaka and 5 other people answered this question

What is the relationship between CRM, social, mobile, cloud, and "big data"?

Last Sunday I tried to explain my old non-computer parents and my 5-year-old cousins what is social media, CRM, etc. Since their knowledge was equally low, I told them the same story. I think all of us have had the same situation when we need ... more

Information Technology

Cloud Computing

July 29, 2011

Bob Zabiyaka answered this question

What are the repercussions for end users in the InQuira/Oracle deal?

Caty,
i found the best answer to this question at Kate Leggett's blog post 'Standalone Knowledge Management Is Dead With Oracle's Announcement To Acquire InQuira
' (http://bit.ly/qz5or3)
Let me quote the part that answers your question:
1) Oracle and InQuira already have out-of-the-box connectors for the following product combinations: ... more

Information Technology

Following 10 Topics

Business Strategy

Customer Service

Information Technology

Following 18 People

Followed by 7 People