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Brent Haferkamp
ICMI Certified Consultant and Associate
0 points
http://www.icmi.com/ACCE/Conference/Speakers.aspx?s=beb976ca-78be-424b-bf28-179d951da2dd
April 21, 2011
Brent Haferkamp
recommends this answer by
Rosanne Dausilio PhD
Do you really think that a "Call Center" is the same thing as a "Contact Center"??
Sorry to disagree, I believe it's semantics in today's world. It began as a call center as the contact was solely by telephone, and matured to contact center which, of course, includes telephone. However, each of them and both of them are the entity that ... more