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Bruce Elmore

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Experienced in LAN/WAN network design, VOIP/UC/UM and Call Center applications, virtualized voice applications on VMware. ProCurve networking wired and wireless.

Seasoned in EM/DR/BC.

Sept. 30, 2010

Bruce Elmore and 8 other people answered this question

What questions does one need to have answered before meeting with a VoIP vendor?

In my opinion the most important question to ask is "Why do we need an IP phone system? What tangible, measurable business benefits come with an IP telephony implementation?"
If you can answer yes to the first question and come up with specific answers to ... more

Information Technology

Phone Systems

Telephony

Telephony Systems

Sept. 28, 2010

Bruce Elmore and 6 other people answered this question

Ways to improve staff retention in a customer call center?

Technology tools can also be a valuable aid in retaining good call center employees, especially in the part time arena.
Being able to offer an option to work at home for instance. Teleworking is a proven tool that can aid not only in retaining but ... more

Customer Service

Sales

Call Center Recruiting

Contact Centers

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Focus is the best place to turn what you know into remarkable content

Bruce Elmore

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Share what you know with millions of people

Focus is the best place to turn what you know into remarkable content

Bruce Elmore

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