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Bruce Elmore

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Communications Consultant, Telcom Innovations Group

50 points

15 years experience in the telecommunications industry. ProCurve certified, converged voice and data networking certified. VMware certified, Mitel certified, degreed Emergency Management/Disaster Recovery specialist.

Nov. 30, 2011

Bruce Elmore is now following Lauren Buchsbaum

Nov. 17, 2011

Bruce Elmore and 1 other person answered this question

How important is video conferencing in your selling process?

Craig,
I personally use conferencing and telecollaboration as often as I can reasonably them into the sales process. There's a couple of reasons for that.
One is that we provide that technology to businesses so the more I can demonstrate the capabilities and benefits by actually ... more

Unified Communications

Video Conferencing

Nov. 1, 2011

Bruce Elmore and 10 other people answered this question

What do you think is the scariest job in the United States?

Hands down it's being a parent of an adolescent.

Human Resources

Career Development

Job Description

Sept. 30, 2011

Bruce Elmore and 3 other people answered this question

Which UC application tops the list for today's smaller businesses?

Jim,
I use that one myself on both my Iphone and Ipad. We've deployed it to all of our Android users as well. It saves us a ton of time when our Techs and Consultants are in the field and need answers for a customer or ... more

Information Technology

Business Telephony

Sept. 8, 2011

Bruce Elmore and 41 other people answered this question

Do you believe smartphones and tablets will eventually converge? Please explain why or why not?

In my opinion they already have converged. But perhaps it might be more correct to say that the network is what's converged and it's beginning to matter less and less what they actual device that's on the network is. It's the "Bring Your Own Device" ... more

June 23, 2011

Bruce Elmore recommends this answer by Todd Hodgen

Does adding more bandwidth solve issues of jitter and latency?

I like to explain this like lines in a Grocery Store. Adding bandwidth is like adding more checkers at the counter. You will get through the checkout faster with more checkers. However, if there is still a wait at each counter, you will still have ... more

Information Technology

June 13, 2011

Bruce Elmore and 4 other people answered this question

How can you avoid disrupting your business operations when migrating to VoIP?

They're all very good, Sean. As a Systems Integrator I've got to stress that numbers 4 and 6 are absolutely key to a succesful VOIP implementation.
My company provides a detailed timeline to every customer up front as early as possible in the process. Then we ... more

Information Technology

April 22, 2011

Bruce Elmore and 7 other people answered this question

Avaya vs. NorTel Vs. Mitel: Who would you choose?

Well if one wants absolutely the most expensive product on the market and cant wait to pay outrageous annual support fees that can total tens of thousands of dollars in an enterprise setting, then your choice is clear. Get Cisco and get out your company ... more

Information Technology

April 22, 2011

Bruce Elmore and 3 other people answered this question

Do banks need more advanced unified communication features to meet customer needs?

I was at a branch of my bank about 2 weeks ago taking care of some business with a Personal Banker. On his desk sat a brand new shiny Cisco phone. Being in the business I asked him how he liked it.
His response was "it's ... more

Customer Service

Information Technology

March 28, 2011

Bruce Elmore and 1 other person answered this question

Are there any mobile UC solutions that support Android and iPhone?

Absolutely there are. Some are proprietary and some are available to any user of the Apple or Android OS. For instance Mitel provides their Unified Communicator Mobile application for Blackberry and Symbian OS's.
I use the Bria SIP application by Counterpath on my Iphone and Ipad. ... more

Information Technology

Feb. 14, 2011

Bruce Elmore and 2 other people answered this question

What are the most important features to consider in a UC phone system for a company sub 100 emp?

Once a company has made the decision to deploy Voice IP technology it's really up to each particular company what features they find to have the most value to them. I don't think there's any one answer to this question.
A small 35 person technical ... more

Information Technology

Unified Communications

Oct. 12, 2010

Bruce Elmore and 7 other people answered this question

Focus Research Insight: 20% of buyers differentiate vendors by their DEMO, Why?

Terry,
I'll admit it is more difficult to get prospects in house but we try to do it in a way that is as low pressure as possible. We'll position it as a working lunch for the key DM's and users in the prospect's organization. ... more

Information Technology

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