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Bruce Hoag

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Work Psychologist & Business Coach, Dr Bruce Hoag

759 points

First author of Managing Value-Based Organizations: It's Not What You Think. Write "Two Sides of the Same Coin," a free monthly newsletter about the perceptions of managers and employees on common issues at work.

Worried about your job? Know someone who is? Read "Staying Employed." http://www.p-advantage.com/freeEBook.html

WEB: Newsletter

May 15, 2012

Bruce Hoag and 1 other person answered this question

What are some best practices for everyday recognition of employees?

Praise in public; criticize in private. It's not rocket science, but I'm still amazed how many managers do the opposite and think that that's okay. more

Human Resources

Employee Recognition

Performance Management

May 7, 2012

Veronica C selected a best answer for

Why do baby boomers managers have little to no relationship with their employees?

Why do baby boomers managers have little to no relationship with their employees vs. Gen-Xers or Gen-Yers managers? Why do they forget the importance of synergy, building rapport, and a good/positive company culture? more

Human Resources

Corporate Culture

Employee Relations

May 5, 2012

Bruce Hoag recommends this answer by Andrea Herran

How do you adhere to individual learning differences when training employees ?

I believe to start the trainer needs to be aware that people learn and absorb the material different and take this into account when creating the training (in person, on-the-job, one-line).
Firstly, people have three main styles to learn - visual, auditory or kinesthetic (hands ... more

Human Resources

Talent Management

May 1, 2012

Bruce Hoag and 8 other people answered this question

Are leaders born or created?

Both. We've all seen those who just seem to know what to do, and do it very effectively. But, the late Bernard Bass, one of the earliest exponents of transformational leadership pointed out that those who are not natural leaders could mimic leadership behavior and ... more

Human Resources

Talent Management

April 25, 2012

Bruce Hoag and 8 other people answered this question

Customer service: Is it an organization, a team, a work group or a section?

It can be all of them. Each group will have it's own customers, internal & external; and each group should serve them to the best of their abilities. more

Customer Service

Company Culture

April 23, 2012

Bruce Hoag and 3 other people answered this question at this roundtable

How to Network at Events [4/16 @ 11 am]

What are some of the worst things you've seen people do at networking events?

Far too often, I've had people attempt to be patient, or polite, by asking me what I did first, but who were obviously bursting at the seams to tell me what they did. more

Information Technology

Lead Generation

April 20, 2012

Bruce Hoag and 9 other people answered this question

Should there be a universal definition and method for measurement of employee engagement?

Nope.
I have a better question. What specific results would the ideal questionnaire give you? What are you really trying to find out?
You don't need a questionnaire to discover that. Start with what you want. For example, what would the ideal engaged employee do? ... more

General Management

Human Resources

Employee Motivation

April 19, 2012

Bruce Hoag recommends this answer by Michael Janas

What can we do as business people to help reduce the poverty in the United States?

Great question, and help is sorely needed. No matter where you live/have a business there are multitudes of ways to help relieve poverty and related issues. Here's a few:
1. Join a local County or church-based Food Warehouse--it makes no difference what your beliefs are, ... more

Human Resources

April 17, 2012

Bruce Hoag and 7 other people answered this question

What do you think businesses will need to do to thrive in the next decade?

The answer is easy; the implementation challenging. It is to develop genuine and meaningful relationships with everyone: employees, suppliers, customers, peers, supervisors, and subordinates. You're either in it together, or you're on your own.
Take your pick. more

General Management

Business Planning

April 17, 2012

Bruce Hoag and 27 other people answered this question

Best practices for gaining confidence as a public speaker?

Practice, man. Practice.

April 5, 2012

Bruce Hoag and 9 other people answered this question at this roundtable

The Social Factor: Social Media in Culture & Communication [4/2 @ 1 pm]

How do you overcome a boring brand?

1. How do you define "boring"?
2. What makes you think your brand is boring?
3. What do your customers have to say about it? Do they think it's boring? If so, what are their thoughts.
There's a misconception in business that those who create, ... more

Human Resources

Company Culture

April 2, 2012

Bruce Hoag and 3 other people answered this question

What are some strategies for negotiating with a union?

You must start by remembering why unions were formed in the first place: 1) to protect jobs, and 2) to preserve or improve working conditions. Anytime a company starts to mess with those things in a manner that is perceived by the union to be ... more

Human Resources

Labor Relations

March 29, 2012

Bruce Hoag recommends this answer by Mel Kleiman

If a potential employer asked for access to your personal email and social media accounts would you comply?

My first response would be NO. But the more I think about it. I would most likely ask the questions why are you asking for this? I would love to hear their response.
Second comment would be. I would be glad to give your accesses ... more

Human Resources

Hiring Practices

March 27, 2012

Bruce Hoag answered this question at this roundtable

Reaching Out with Recruitment Marketing [3/27 @ 4 pm]

Once a marketing strategy is designed, how do you get all the various 'touchpoints' of an organization on the same page?

Check for understanding. That is, ask each touchpoint what the strategy is that you've just articulated. The feedback you get will tell you who's on your page and who isn't. more

Human Resources

March 26, 2012

Bruce Hoag and 13 other people answered this question

What is the number one trait that makes a great manager?

The ability to listen.

Human Resources

March 24, 2012

Bruce Hoag and 5 other people answered this question

What are you going to do to make work suck less in 2012?

Remember the 80/20 principle: You get 80% of your results from 20% of your action. Focus on finding what will give you the most for the least. That means, stop killing yourself trying to get the other 20% by devoting all of your time and ... more

Human Resources

Employee Engagement

Work Environment

March 23, 2012

Bruce Hoag and 9 other people answered this question

How do you retain top talent?

See my article on this topic at http://ezinearticles.com/?How-to-Retain-Top-Talent&id=1446239

Human Resources

Talent Management

March 21, 2012

Bruce Hoag and 1 other person answered this question at this roundtable

Redefining Candidate Experience [3/20 @ 4 pm]

To redefine our candidate experience, we have to first understand what candidates expect. What do they want & can we deliver?

Principally, candidates want to be employable. Because your company can't guarantee them jobs for life, you have to give them the next best thing, and that's the experience that will help them to get a job elsewhere.
Otherwise, they have no reason to work for ... more

Human Resources

Candidate Experience

March 19, 2012

Bruce Hoag and 5 other people answered this question

Could enforcing the 40 hour workweek help solve our underemployment problem?

I'd like to suggest that a different perspective is needed. Rather than look for a way to hire more people, we should be helping more people start their own businesses. After all, the dissolution of the psychological contract in the mid-1980s made everyone self-employed in ... more

Human Resources

40 Hour Work Week

March 16, 2012

Bruce Hoag and 2 other people answered this question

How have you been able to turn fear into opportunity?

Last year, I interviewed Terry Dean, a self-made millionaire who started his first online business in 1996. I asked him how to overcome fear in business. He said that you have to feel the fear, and then do it anyway.
Recently, I've been reading Failing ... more

Entrepeneurship

Feb. 20, 2012

Bruce Hoag and 9 other people answered this question

Why don't the top MBA Programs in the world (really) offer a strong Human Resources track?

In a nutshell, it's because they aren't designed to be HR degrees. Instead, they're intended to provide a "taster" of each of the different functions of a business so that graduates will be ready to enter into mid- or mid-high level executive positions. It could ... more

Human Resources

Graduate Programs

Feb. 1, 2012

Bruce Hoag and 3 other people answered this question at this roundtable

The First 90 Days: Making A New Job Work [1/31 @ 4 pm]

What are the biggest mistakes to avoid in the first 90 days?

That's just what I was going to say, Andria. Kudos to you! :)

Company Culture

Jan. 30, 2012

Bruce Hoag and 3 other people answered this question

What do you hate about 360 feedback tools?

Hi Curt,
I'm not trying to put you off, but this is not something that can be addressed fully in a few paragraphs.
I will say this, however: It's a grave mistake to attempt to use any performance evaluation session as an "opportunity" to discuss ... more

Human Resources

Employee Feedback

Executive Development

Executive Leadership

Jan. 28, 2012

Bruce Hoag and 6 other people answered this question

What rights do I have over signing an exit letter written by my employer?

That's terrific! It just goes to show that with a little knowledge, you can successfully can their bluff. more

Human Resources

Employee Communications

Employee Relations

Following 4 Topics

General Management

Human Resources

Following 13 People

Followed by 37 People

Knowledgeable in 77 Topics

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