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Bryan Spencer

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Operations and Sales, Priority

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Priority provides quality Transportation, Warehousing and Records Management services around the Northeast.

Oct. 23, 2010

Bryan Spencer answered this question

How would a follow up call to a marketing lead proceed to start the buyer decision making process?

It depends if you are actually contacting the right person, i.e. the decision maker. A lot of the calls you make will be answered by a receptionist or assistant. It's important to engage the first person you talk to, so they will happily pass you ... more

Buying Facilitation

Focus Interactive Summit

Oct. 23, 2010

Bryan Spencer and 20 other people answered this question

What are some of your strategies for retaining customer loyalty?

A few ways to retain customer loyalty is to always be upfront and truthful. I am in the Transportation Industry and at times we do run into problems on pick ups or deliveries. A driver breaks down, gets delayed in traffic extending the eta for ... more

Customer Service

Customer Loyalty

Oct. 23, 2010

Bryan Spencer and 9 other people answered this question

What is the biggest mistake that sales reps make in their presentations?

I believe the biggest mistake and disconnect when making a sales presentation is not relaying VALUE. Customers hate to be sold but love to buy. Most buy on the aspect of Value not Price. Some are solely price conscious but the majority of customers want ... more

Sales Representatives

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