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Cara Celli

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10 points

Jan. 24, 2012

Cara Celli and 6 other people answered this question at this roundtable

Understanding Customer Service in 2012 [1/26 @ 1 pm]

Should customer service do whatever it can to make customers happy?

I personally believe there are certain guidelines that need to be followed. For instance, you have to enforce policies customers are sometimes unhappy with. Although it is never wise to be completely inflexible in enforcing the rules, remember they are there for a reason.
And ... more

Customer Service

Customer Experience

Customer Service Development

Jan. 24, 2012

Cara Celli recommends this answer by Diego Bittencourt

What is the best and most effective way to market yourself within your social network?

The most important thing is to be relevant to your social network. If you have a social network (digital or not) there is a meaning and the best way to promote yourself to these people is being relevant on what made you connect. I mean, ... more

Career Development

Jan. 23, 2012

Cara Celli is now following Joe Chernov and 9 other people

Jan. 23, 2012

Cara Celli recommends this answer by David Lee

Which social website is best for business use?

Too many questions need to be answered before anyone could give you advice. What are the demographics of your customers? Facebook has the most people connected to it but that does you no good if selling in China. Are you a B2C or B2B company? ... more

Online Marketing

Following 9 Topics

Customer Service

Online Marketing

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Social Media Marketing

Following 10 People

Followed by 3 People

Knowledgeable in 5 Topics

Customer Service Development

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Social Customer Service

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Customer Experience

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Customer Service

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