Connect with the world's leading business experts.
Get instant access to their expertise via world–class Q&A, Research, and Events.
Caty Kobe
Community Manager
2764 points
A Community Manager that's passionate about social business, customer service (for both internal and external customers), and most things technology. Also an amateur cake designer and chocolate aficionado.
Caty Kobe
recommends this answer by
Evan Hamilton
Jan. 31, 2012
Should customer service be taught?
I think empathy and resiliance are crucial customer service skills that can't be taught (see my rant on hiring: http://ar.gy/vKy). That said, there's plenty of skills that can be taught: troubleshooting, handling stress, talking to difficult customers, grammar, useful language, etc. I wouldn't make training ... more
recommends this answer by
Jan. 19, 2012
asked a question
Jan. 19, 2012
answered this question
Jan. 18, 2012
asked a question
Jan. 18, 2012
asked a question at this roundtable
Jan. 18, 2012
recommends this answer by
Jan. 18, 2012
answered this question
Jan. 17, 2012
recommends this answer by
Jan. 17, 2012
recommends this answer by
Jan. 17, 2012
answered this question at this roundtable
Jan. 17, 2012
asked a question at this roundtable
Jan. 17, 2012
recommends this answer by
Jan. 16, 2012
recommends this answer by
Jan. 16, 2012
recommends this answer by
Jan. 16, 2012
asked a question at this roundtable
Jan. 16, 2012
Following 815 People
Followed by 504 People
Knowledgeable in 150 Topics
#15 of 2755
#15 of 1982
#4 of 1211
#1 of 741
#6 of 1382
#1 of 323
#19 of 2263
#5 of 1411
#3 of 619
#3 of 424
#3 of 457
#3 of 137
#8 of 1194
#2 of 302
#1 of 108
#1 of 155
#2 of 145
#2 of 211
#1 of 137
#1 of 55
#1 of 63
#5 of 424
#1 of 81
#14 of 813
#1 of 314
#2 of 88
#1 of 112
#20 of 703
#1 of 41
#4 of 309
#8 of 291
#1 of 30
#1 of 24
#9 of 372
#2 of 46
#1 of 114
#1 of 31
#1 of 20
#2 of 140
#1 of 44
#3 of 108
#2 of 76
#5 of 391
#1 of 29
#1 of 47
#59 of 497
#2 of 88
#47 of 496
#21 of 257
#37 of 401
#8 of 150
#6 of 83
#56 of 437
#11 of 115
#5 of 24
#4 of 28
#35 of 223
#8 of 140
#19 of 152
#2 of 21
#7 of 109
#5 of 22
#5 of 25
#16 of 128
#16 of 126
#24 of 129
#27 of 154
#41 of 193
#24 of 101
#106 of 460
#62 of 208
#27 of 128
#6 of 43
#46 of 198
#6 of 34
#5 of 22
#9 of 42
#5 of 33
#17 of 40
#3 of 30
#4 of 31
#39 of 135
#13 of 51
#23 of 132
#29 of 85
#36 of 203
#10 of 35
#14 of 38
#11 of 41
#51 of 243
#23 of 41
#8 of 24
#127 of 302
#72 of 158
#19 of 65
#98 of 202
#23 of 54
#12 of 34
#11 of 22
#141 of 313
#16 of 33
#12 of 37
#13 of 23
#12 of 35
#10 of 25
#88 of 205
#53 of 152
#167 of 244
#26 of 60
#98 of 166
#179 of 252
#69 of 91
#184 of 340
#22 of 43
#78 of 132
#18 of 20
#32 of 48
#105 of 126
#108 of 223
#36 of 69
#60 of 105
#38 of 56
#62 of 106
#29 of 50
#10 of 26
#109 of 123
#8 of 30
#90 of 116
#98 of 106
#10 of 21
#62 of 103
#23 of 25
#53 of 103
#87 of 103
#54 of 104
#105 of 109
#10 of 22
#16 of 20
#23 of 103
#51 of 103
#27 of 40
#19 of 48
#33 of 35
#35 of 40
#99 of 118
#94 of 101
#19 of 21
#87 of 90
#101 of 117
#24 of 29