• Successful implementation of project planning and project management recording practices that increased profits by reducing paper work and improving tracking of projects by project team.
• Successful management of project to customize and implement customer relationship systems based on business needs and functional requirements.
• Initiated competitive pricing and service level agreements for projects that increased profitability.
• Reduced project creep over scope of work adhering to project milestones and design methodologies.
• Implemented new internal time tracking system for effective project cost management
• Provided leadership for efficient customer service and support.
• Effectively set client expectations of project results due to plan life cycles
• Managed the client training process from design to hands on training.
• Efficiently managed software implementation projects in a variety of environments: hospital, medical, financial services, wholesale, distribution, manufacturing, and service industries.
• Analyzed business processes for designing and/or implementing efficient cost effective systems to track clients, vendors, employees, sales opportunities and sales process in CRM, SFA and contact management systems and accounting systems.