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Sept. 23, 2010
Charlie Isaacs
and
5 other people
answered this question
What are the top challenges of a SCRM system?
The top challenge as I see it is being able to weed out the important “nuggets” (important tweets from valued customers, new knowledge to be leveraged in the corporate knowledge base, cries for help, product feedback) and getting the nuggets routed in accordance with an ... more