Join Focus

Connect with the world's leading business experts.

Get instant access to their expertise via world–class Q&A, Research, and Events.
×
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Dec. 22, 2010
What are some good tips on learning how to speak your customer's language?
Customer Service
Communicating
Customer Service Best Practices
Customer Service Strategy
6 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Dec. 14, 2010
What is worse: waiting or poor service?
Customer Service
Sales
Contact Centers
Customer Care
3 more topics
6 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Dec. 3, 2010
What have you done to reduce escalations?
Customer Service
Sales
Call Center Agents
Contact Centers
4 more topics
3 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Nov. 22, 2010
Why do you think customer satisfaction is lower when calls are answered offshore?
Customer Service
Customer Satisfaction
Customer Service Operations
Offshoring
4 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Oct. 14, 2010
What is Social CRM?
Customer Service
Information Technology
Sales
Business Intelligence
4 more topics
4 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Oct. 7, 2010
What types of computer telephony integration (CTI) do you use in your call center?
Customer Service
Information Technology
Sales
Contact Center Productivity
3 more topics
Be the first to answer
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Sept. 23, 2010
What's the difference between VoIP and Sip Trunking?
Information Technology
Phone System
Phone Systems
SIP Trunking
1 more topic
1 Answer • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Sept. 10, 2010
Can someone explain what "virtual call center" software is?
Customer Service
Sales
Call Center Software
Contact Centers
2 more topics
8 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Aug. 12, 2010
Benefits of a 24 7 call centre?
Customer Service
Sales
24 7 Call Centre
Benefits of a Call Centre
1 more topic
2 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Aug. 2, 2010
Best practices for managing helpdesk support staff?
Customer Service
Information Technology
Sales
Contact Centers
1 Answer • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
July 22, 2010
Can anyone recommend a good primer so I can learn more about process management?
Customer Service
Sales
CRM
Process Management
2 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
June 29, 2010
Easy to use employee scheduler program?
Information Technology
Sales
Contact Centers
Employee Scheduler
1 more topic
1 Answer • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
June 10, 2010
What email software do you use at your company?
Marketing
Email Software
5 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel and 2 other people answered this question
June 1, 2010
What are some interesting and current small business statistics?
Small Business
Employee Size
Revenue
Small Businesses
3 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
May 10, 2010
How do you ensure IP telephony QoS?
Information Technology
Implementation
Phone Systems
Telephony
5 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Jan. 18, 2010
What goals should we have for employee performance management?
Customer Service
Sales
Contact Centers
Employees
1 Answer • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel and 2 other people answered this question
Jan. 12, 2010
Any recommendations for small business payroll software?
Human Resources
Small Business
Payroll Software
6 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Jan. 6, 2010
Where can I find good human resources job descriptions?
Human Resources
Candidates
Job Descriptions
1 Answer • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
Dec. 29, 2009
Should we use Interactive Voice Response?
Customer Service
Banking
Customer Service Management
Interactive Voice Response
3 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
July 29, 2009
Has your company's approach to business changed with the current economic downturn?
Marketing
1 Answer • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel and 5 other people answered this question
May 21, 2009
How do you choose a company cell phone?
Customer Service
Information Technology
Phone Systems
7 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel asked a question
May 13, 2009
How many of you use VoIP for your business calls? What provider do you use?
Customer Service
Information Technology
Phone Systems
4 Answers • Answer this question
Chelsea Hartfiel
Chelsea Hartfiel and 4 other people answered this question
May 13, 2009
Chat?
Customer Service
Sales
Contact Centers
5 Answers • Answer this question
See More

Following 0 Topics

Following 0 People

Followed by 3 People

Lalitha Chowdary Harley McKenson Brian Phelps