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Chris Adams

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10 points

May 16, 2011

Chris Adams and 21 other people answered this question

How do you handle an angry customer?

You have some great points as well! It is hugely important that employees feel empowered to work with a customer to resolve an issue. If employees have clear parameters about how to resolve whatever issues arise they can be strong & confident about helping the ... more

Customer Service

April 25, 2011

Chris Adams and 42 other people answered this question

POLL: Does social media marketing work for B2B lead generation? (y/n)

I am the Sales Manager for Electronic Salvage Industries and I say most certainly social media marketing has paid off! I am a prolific Tweeter. Twitter has generated several successful leads. Our results are quantified through Manta as our views have tripled since opening our ... more

B2B Social Media

Jan. 12, 2011

Chris Adams answered this question

What are the pros/cons of a cloud-based CRM sytem versus premise-based?

Pros: My company information is theoretically more secure on the cloud. I like the fact that if my computer or laptop gets stolen or lost my entire companies contacts & sales information is not loaded on the computers therefore harder to steal. My cloud company ... more

Cloud-based CRM

Jan. 10, 2011

Chris Adams and 1 other person answered this question

What do you think the future holds for telesales?

I think there will always be telesales & telemarketers, however if you cannot grow today’s business solely by telemarketing. A business must have a web presence & participate in some form of social media to even be deemed credible. Relying on telemarketing alone would be ... more

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