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Chris Polley

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Account Executive, MSC Industrial Supply

40 points

I have been in the people business all of my adult life. I enjoy helping people get what they need and providing the very best service possible. I enjoy meeting new people and getting to know them.

WEB: Blog

April 16, 2012

Chris Polley is now following Michael Hayes and 3 other people

Oct. 5, 2011

Chris Polley recommends this answer by Michael A Brown

Do people really want a relationship with a business (some do, some do not) - give an example (pls) where a relationship benefits the customer

Hi Mitch! Some business customers like transactions just fine, thank you, and have zero interest in “relationships” with us or our companies.
Example: a Virginia business owner recently described to me several of her suppliers’ annoying “relationship” pitches. She knows they mean well, but she does ... more

Customer Service

Oct. 5, 2011

Chris Polley and 3 other people commented on this post

On “Pain Points” and Competitors

Good advice and insight, Michael.

Competitive Selling

Aug. 11, 2011

Chris Polley recommends this answer by Tim Rock

Are you FOR or AGAINST redistribution of wealth?

Why do you want to redistribute wealth? The same exact idea is central to the Marxist theme. The Proletariat and the Bourgeoisie in a continual struggle for balance that never comes to create the idyll Utopia. Sorry, but this is never going to work. Why ... more

Aug. 3, 2011

Chris Polley recommends this answer by Dr. Larry Gell

How are you monitoring the recession?

Some people like to call this the "Great Recession." I prefer to call it a "Controlled Depression." The government/super-rich cycles (pulls) "their" money back in with recessions of tight interest rates quite frequently, and every once in a while they like the "Big One" to ... more

July 26, 2011

Chris Polley recommends this answer by Barbara Giamanco

In managing a sales staff, are "weekly call reports" useful or a waste of time?

As Dave has noted, it all depends on how you plan to use the information. If it is for coaching and keeping tabs on the team's sales pipeline, it can be a good thing. If you are just using it as a way to keep ... more

General Management

Business Development

Sales and Management

July 26, 2011

Chris Polley recommends this answer by Barbara Giamanco

When is it best to walk away from a deal?

Great question, Dave. When my gut tells me something is off, I tend to back away. As with Brian, if the prospect become a challenge during the sales negotiation process...in other words - high maintenance before we've ever started to work together - I know ... more

Sales Management

July 22, 2011

Chris Polley asked a question

What is your strategy for a balanced approach to a social media presence & traditional marketing?

Sales Management

Sales Operations

July 21, 2011

Chris Polley recommends this answer by Charles Freeland

How do you develop your personal brand?

Chris:
Janet Fouts is "right on" with her response to your question. I concur.
Our company does not advertise in social media, however. Call me an "old school" guy, but I just do not believe in it.
Our sales people are "on the street" and "face to face" ... more

Human Resources

July 19, 2011

Chris Polley recommends this answer by Barbara Giamanco

How can a sales rep figure out where these conversations are happening online & in social media?

Dan just gave some great examples of how to track conversations, and I want to remind sales people that it begins with knowing the ideal characteristics of your prospect. In Dan's world, that's akin to segmentation. If you sell B2C...you may want to focus more ... more

Sales Management

July 12, 2011

Chris Polley asked a question

Do you prefer a supplier who calls you regularly or one you only call when you need something?

June 30, 2011

Chris Polley asked a question

Why do you "fire" a supplier?

General Management

June 30, 2011

Chris Polley recommends this answer by Stephen Jacks

What are 2 or 3 ways your favorite supplier makes your life easier?

1. I can look up stuff on their website and isn't broken (e.g. IBM, Microsoft, etc). I can get available inventory, delivery date, even online quote for RFPs.Good product breadth, if they don't have it they can usually recommend a replacement or another supplier that ... more

Customer Service

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