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Christian Knuetter

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Product Manager, Focus

35 points

E-Commerce and Internet B2B Product Management Professional focused on connecting customers with the right information

Aug. 5, 2009

Christian Knuetter recommends this answer by Vivian Mora

Where and how do I get my employees benefits?

Dale, your thinking is exactly right. Benefits serve as an excellent tool for retaining the best talent. I'm assuming you want to at least offer health and dental coverage. Working with a local benefits advisor firm or a broker/consultant is the best place to start. ... more

Human Resources

July 2, 2009

Christian Knuetter recommends this comment by Maria Pergolino

Do online and technical companies even need a product management function?

Product management is a needed function in Saas companies, though just like anything else, I don't know that a piece of paper is needed to say you are a good product manager. Product managers are literally the bridge between development and the marketplace, with both ... more

July 2, 2009

Christian Knuetter recommends this comment by Michael Dortch

Defining Unified Communications

Shouldn't the definition of a term such as "unified communications" be focused more on user needs than on specific technological components? From that perspective, I'd argue that unified communications enables users to communicate as needed and on demand, across multiple media (and, yes, technologies) with ... more

Information Technology

July 2, 2009

Christian Knuetter recommends this answer by Sidh

What's protocol for transforming a static datacenter to a dynamic datacenter?

"VIRTUALIZTION" is the PROTOCOL.
There are many approach but best to leverage Open Source technologies. XEN ( http://www.xen.org/ ) and Linux OS.
It's support many linux (most of major...).
This will provide you on demand the number of OS, Storage and Apps you need on minimal number of ... more

Information Technology

Servers and Storage

July 2, 2009

Christian Knuetter recommends this comment by Michael Schmier

Over 70% of SMBs don't use or even know what CRM is...

Especially if you're talking about sales force automation, it seems like a lot SMBs have small sales teams (2-3 folks) and don't feel like they need the tool to foster communication, track activities, promote pipeline visibility, etc. That said, I think if you're a small ... more

July 1, 2009

Christian Knuetter recommends this answer by Chris Nordman

I am looking for references on a VoIP solution vendor - Whaleback Systems; has anyone dealt with them?

I have never actually used Whaleback Systems' service, however I was a VoIP analyst for about a year, on VoIP-News.com. During that time, Whaleback came up frequently and the feedback on customer support and phone system up time were great. The negative attributes typically dealt ... more

Information Technology

July 1, 2009

Christian Knuetter recommends this answer by Lori Highby

What is the best route for marketing my start up company?

Marketing and promotion isn't "one size fits all". Lots of questions need to be answered before a successful marketing campaign can be put in place.
For instance, who is the target audience? Are your services/products offered on a local or national level? What is the product/service ... more

July 1, 2009

Christian Knuetter recommends this answer by Tom Milligan

Is there a Contact Center solution out there that includes a predictive dialer?

There are many good predictive dialing solutions available. As a rule, providers focus their efforts on being a great provider of inbound solutions or outbound solutions. There are a precious few that have figured out how to be good at both.
Before you look for ... more

Customer Service

Contact Centers

June 30, 2009

Christian Knuetter recommends this comment by Kregg Ray

Email Marketing - Segmentation

Thomas,
If all you have to work with is a list of email addresses and no company names or descriptions of the nature of the business, I think it would be very difficult to achieve any kind of meaningful segmentation. On the other hand, if ... more

June 30, 2009

Christian Knuetter recommends this comment by Larry Morris

Professional Services Marketing - lead database needed

I use a system called SendOutCards. It has a very simple contact manager. Your clients can go online to send a quick greeting card or customize their own. Cards are delivered by USPS and are high quality. They can send an individual card, or create ... more

June 26, 2009

Christian Knuetter recommends this comment by Debbie Cohen-Abravanel

SEO is Great, But Conversion is Even Better!

I totally agree. You stole my next article :-)

June 26, 2009

Christian Knuetter recommends this answer by The Focus Unified Communications Specialist Team

Are there substantial advantages to having a fully unified communication call center opposed to a traditional VoIP call center?

Unified commication call center technologies are still evolving, but a lot of businesses are already seeing substantial advantages. They allow businesses to operate multiple channels on a single network. This in return saves time, grants businesses the opportunity to become mobile, and creates a valuable ... more

June 25, 2009

Christian Knuetter recommends this comment by cnielsen

5 CRM Solutions for Really Small Businesses

May I suggest yet another? infoathand CRBM. I am not just bringing this up as a vender but as a small business owner that has successfully deployed this system. We are mostly a Joomla Development shop and IAH integrates ecommerce and customer portal features with ... more

June 25, 2009

Christian Knuetter recommends this answer by Aurelio Tinio

Does anybody know of a really good online StartUp Guide?

Marc Andreeson (Netscape Co-founder) had a good series of blog posts a couple of years back which I found to be informative and insightful.
Check out:
http://blog.pmarca.com/2007/06/the_pmarca_guid_1.html more

Information Technology

June 22, 2009

Christian Knuetter recommends this answer by Craig Rosenberg

What is drip marketing?

I wrote a post on this on the Funnelholic awhile back: http://tinyurl.com/nna9l4 .
First, the origin of the term DRIP marketing:
Drip marketing was developed in response to the “Law of 29″ which states that the average “prospect” will not buy until they’ve viewed your marketing message ... more

Marketing Automation

June 22, 2009

Christian Knuetter recommends this answer by Alex Vogt

I am coming to the end of my service contract with my ERP vendor, is it more cost effective to upgrade to the most recent version or completely replace the system with something that is hosted?

First and foremost, try to squeeze your current vendor for as many price breaks and value added services as possible - the contract is up and you have a lot of negotiating power. Then take a look at what other vendors offer and compare.
Hosted ... more

June 19, 2009

Christian Knuetter recommends this answer by Lydia Sugarman

Is "membership" the best measure of a social networks value?

Off the top of my head, I'd would say the answer to your question is "no."
Size matters, but not in the way you might initially think. I know everyone likes to point to their membership numbers, their list size, their Website visitors, but those ... more

Financial Services

Marketing Automation

June 16, 2009

Christian Knuetter recommends this answer by Felix P. Nater

What's the best way to retain employees?

Dan,
Employees who are challenged, held accountable, kept informed, dealt with honestly and fairly are typically happy employees who give much more than is expected of themselves. more

Human Resources

June 11, 2009

Christian Knuetter recommends this answer by Rob Mellon

How do you handle a promotion that puts you directly in charge of your former coworkers?

The most important thing you can do is continue to be yourself. You got the promotion because of your personality as well as your abilities. You can still be yourself AND supervise/manage your peers -- what you will find in the long run is they ... more

Human Resources

June 11, 2009

Christian Knuetter recommends this answer by michael camp

What are the advantages of a LAN vs. a WAN? The disadvantages?

Implicit in the naming convention, the selection of a LAN or WAN is driven by the location(s) of the people / equipment to be networked. If everyone is co-located, you're going to implement a L(ocal)AN. If you have a mix of people, co-located as well ... more

Information Technology

May 26, 2009

Christian Knuetter recommends this answer by James Oberhausen

What do you think about companies outsourcing inside sales/lead generation?

Sometimes a combination of both can be the best answer. Outsourced teams can do certain things better such as higher volume and more connects. They require less management and can reduce costs. On the other hand, in-house teams can be used for higher call quality ... more

Marketing Automation

May 20, 2009

Christian Knuetter and 1 other person answered this question

As an end user, I can say the most important thing about a VPN solution is having one that your IT staff is familiar with and able to support across multiple platforms.
I've used multiple VPN solutions over the years at different companies and there's little ... more

Information Technology

May 11, 2009

Christian Knuetter commented on a brief

Choosing Between Accounting Software or an ERP Product

You say that "Finance and accounting products usually offer only a limited number of software expansion options" but isn't it true that more and more options are becoming available for accounting products? more

Human Resources

Accounting Software

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