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Christopher Janney

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President/Consulting Partner, Provative Business Consulting, LLC

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WEB: Provative Biz Blog

July 1, 2010

Christopher Janney and 2 other people answered this question

How do we adapt our hr strategy?

I agree with Paul on this one! It is crucial that during the process that you ensure that you get the proverbial "seat at the table" during the talks from the operational side, to determine what the decisions and strategy is for the overall organization. ... more

Human Resources

Human Resource Strategies

July 1, 2010

Christopher Janney commented on a brief

Mobile Strategic Planning Is Not Optional

I think this is an important article, and a topic that may or may not be on many peoples radar. The only word of caution that I would give is that, while I agree that the marketing department of any organization should probably have this ... more

Mobile Communications

May 31, 2010

Christopher Janney and 14 other people answered this question

How can I help my agents improve their customer service skills?

As a performance consultant, I utilize many different models to help in identifying gaps in performance. Two I would like to suggest to you is the HPT model from the International Society for Performance Improvement (ISPI) and the Four Opportunities for Performance Analysis which utilizes ... more

Customer Service

Call Center Agents

Contact Centers

May 21, 2010

Christopher Janney and 4 other people answered this question

What are the top human resources trends to follow?

In my opinion, one of the major things that HR professionals should really be aware of is the seperation of HR and OD. More and more organizations are realizing that the OD field must be utilized as a strategic partner, and have a seat at ... more

Human Resources

Human Resource Trends

Talent Management

May 21, 2010

Christopher Janney and 16 other people answered this question

Leadership vs management: What's the difference?

I think there are many great responses here, and all of them are valuable. The only thing that I will add is this:
You manage things, and you lead people. more

Human Resources

May 13, 2010

Christopher Janney and 5 other people answered this question

What have you found is a better staff motivator, cash or non-cash rewards?

This is one of those questions that will inevitably endure through many more years and many more companies.
The truth, as many of the other posts state, is that it really depends on each individuals desires and motivators. Many times the reason that anyone is ... more

Human Resources

May 3, 2010

Christopher Janney and 5 other people answered this question

In a recession, how do you increase job satisfaction and retain top talent?

This is a great line of questioning, and one that I believe will be prevalent as we continue to move out of the recession. The first thing that has to be understood is that employees need to be viewed as Human Capital. That is, they ... more

Human Resources

Employee Engagement

April 28, 2010

Christopher Janney and 7 other people answered this question

How do I create a good team?

I think there are some interesting pieces of information in the prior exchange, and I believe that I will opt out of joining in the banter.
One thing that I will suggest is reading the book "Fierce Leadership" by Susan Scott. A major component in ... more

Human Resources

Team Collaboration

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Customer Service

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