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Clemens Rettich

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Owner, Clemens Rettich Business Consulting Ltd.

20 points

I support the growth and success of small businesses.

WEB: http://www.smbfundamentals.com/

April 10, 2012

Clemens Rettich recommends this answer by Al Shultz

How do you overcome a boring brand?

There are no boring brands, Catherine — only unimaginative marketers...
Despite what many people believe, brands do NOT establish or maintain themselves — companies do. And the key word is DIFFERENTIATION. You need to convey clearly, crisply and impactfully what makes your company/product/service special and ... more

Human Resources

Company Culture

April 2, 2012

Clemens Rettich recommends this answer by Farima Wassel

What are some tips to building a great relationship with your customers?

Three things will result in great relationships with your customers: 1) genuinely solve their problem; 2) exceed their expectation, and 3) stay in touch. In the first step you will gain their trust for your knowledge and expertise; in second step, you will be remembered ... more

Customer Service

Custom Satisfaction

Social Customer Service

March 18, 2012

Clemens Rettich and 15 other people answered this question at this roundtable

Social Media Tips and Tactics for Events [3/14 @ 1 pm]

How have you seen social media used at trade shows?

Yes. I have seen social media used effectively by clients and others at trade shows in both the design and bridal industries. The channels have included Twitter, Facebook, YouTube, and Pinterest. more

March 11, 2012

Clemens Rettich and 26 other people answered this question

Browser debate: What browser do you use and why?

I Use Chrome because of its superior integration with Google Business Apps, which are my primary online platform. more

Information Technology

Feb. 22, 2012

Clemens Rettich answered this question at this roundtable

How Not to Coach Your Salespeople [2/16 @ 1 pm]

Do you have any examples of bad coaching stories?

Are you looking from stories from coaches or about coaches?
The most shocking of the latter I have heard is from a client who was working with a coach before me. That coach was charging $1000 per month and met with the client 1X per ... more

Performance Evaluation

Feb. 20, 2012

Clemens Rettich recommends this answer by Robert Glaser

If you had to choose one device, which smartphone would you have today at work and why?

Most people will answer this based on the (1) smartphone they have. Most do not get a chance (or spend all the money needed) to try different phones in a 2-3 month trial period. They base their decisions on either salespeople at the store and ... more

Information Technology

Feb. 15, 2012

Clemens Rettich recommends this answer by Alex Shootman

How should senior executives be spending their time? Where do they have the greatest impact?

Dave - to me the toughest part about the senior sales executives job is the realization that you really do not 'do' much. And in fact when you look at your calendar you need to see a higher percentage of 'communication' in your calendar than ... more

Sales Management

Feb. 6, 2012

Clemens Rettich recommends this answer by Justin Flitter

Does the B2B distinction matter any more?

IMHO.
People are people. Whether their buying for personal or business their still looking for trust and confidence in the brand and the product or service.
However when you market your product or service you may use different channels because you know business buyers may ... more

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