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Colin Earl

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CEO, EnterpiseWizard

40 points

CEO at EnterpriseWizard
CEO at Integral Solutions Corp
Director of Engineering at Highland Digital
Consultant at IBM
Foundation Team Leader at Rasna
Product Marketing Manager at ATP

Oct. 7, 2010

Colin Earl and 7 other people answered this question

What pricing should I expect for a CRM with a 5 user license?

$0
EnterpriseWizard is absolutely free for the first 10 users (5 staff users + 5 end users) and is the most deeply configurable system on the market. Customers range from Chevron, NEC and General Dynamics to tiny startups.
Once your company grows, it will cost $45 per ... more

Oct. 7, 2010

Colin Earl and 1 other person answered this question

What are the challenges in implementing CRM systems in large enterprises?

They are similar to the challenges involved in any large IT project, with the additional challenge that because CRM touches so many departments, the solution has to be adaptable to the needs of each.
1) The first and most critical challenge is putting together a ... more

Large Enterprises

Sept. 22, 2010

Colin Earl and 3 other people answered this question

What are some components of a self-service customer support system?

You need a dynamic FAQ that allows users to search for answers using natural language search.
If they do not find an answer, they should be able to submit a ticket, i.e. a request for help, from within the same interface.
The ticket should be configurable with ... more

Customer Service

Call Center Operations

Contact Centers

Sept. 21, 2010

Colin Earl and 7 other people answered this question

What CRM vendors offer the most seamless Microsoft Outlook integration/plugins?

There are many packages with various options for Outlook integration. Can you describe what you want the Outlook plugin to do? more

Sept. 14, 2010

Colin Earl and 5 other people answered this question

Which companies offer the best free CRM software?

EnterpriseWizard probably has the most powerful CRM product and it is free for up to 10 users more

Sept. 14, 2010

Colin Earl and 1 other person answered this question

Upgrade sales force automation software?

Hi Tom,
We have upgraded a number of customers from systems including RightNow, MS CRM and Vantive to EnterpriseWizard. It is a fairly easy upgrade because EW allows creation of custom tables, relationships and business rules to match those from RightNow.
To be exact: The entire ... more

Rightnow Technologies

Sept. 14, 2010

Colin Earl and 14 other people answered this question

What are the top challenges of implementing a CRM system?

User adoption is certainly one of the top challenges, but it is not a root cause of failed CRM deployments. Rather it is a symptom that the CRM system does not meet the needs of the people who are actually using it.
If the CRM properly ... more

Implementing Crm

Aug. 24, 2010

Colin Earl recommends this comment by Simon Gantley

How to Pick the Right CRM, Helpdesk or BPM Vendor

The process that I recommend is based on experience and analysis of well over a dozen implementations and has proven itself an effective means of ensuring success and controlling costs.
Incidentally, I do not claim to have invented it, rather, it is a body of ... more

July 11, 2010

Colin Earl and 1 other person commented on a brief

Creating an Enterprise Software Business Case

This is a great article on the planning of an enterprise software project and by nailing down the requirements, it helps ensure that the project can succeed.
For a detailed analysis of the steps required to ensure the success of an enterprise deployment, I recommend ... more

General Management

Information Technology

May 13, 2010

Colin Earl and 3 other people answered this question

Focus Research Insight: 45% of buyers say they're unable to differentiate vendors: why?

Vendors are not all the same so my guess is that they are not asking questions that are tough and specific enough. Questions like "Can your product do everything that I need?", "Can I trust you?", "Do you have great Support/References/etc" always give the same ... more

Information Technology

Focus Research Insight

May 12, 2010

Colin Earl and 1 other person answered this question

can a consolidater reduce the failure of outsourcing projects?

You understand your business better than any consolidator and should therefore be able to do a better job of managing any outsourcing.
One key to success is making sure that the vendor either shares or takes full financial responsibility for any problems. Here is a ... more

Information Technology

April 29, 2010

Colin Earl and 14 other people answered this question

Who are the Cloud Computing Leaders?

How about http://www.xen.org? This is the open-source product that 3tera and most of the other Linux-based Cloud Computing offerings are built on. Most of the companies listed mentioned above simply offer hosted hardware running Xen. For a Windows cloud, take a look that MS Hypervisor ... more

April 28, 2010

Colin Earl answered this question

Are there any opensource solutions for Case Management of a law firm?

If it is a small firm, EnterpriseWizard may meet your needs since the first 5 staff users are free. It also has a web front end. more

General Management

Information Technology

April 28, 2010

Colin Earl asked a question

Why do you hate IT?

Information Technology

Recommendations

March 29, 2010

Colin Earl published a brief

7 Secrets for Effectively Managing a Support Organization

Customer Service

General Management

Information Technology

March 29, 2010

Colin Earl published a brief

How to Ensure the Success of IT Projects

Information Technology

Following 4 Topics

Contact Center Technologies

Information Technology

Following 0 People

Followed by 7 People

Knowledgeable in 4 Topics

Information Technology

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Focus Research Insight

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