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Colin Taylor
26 points
34 years of call and contact center experience. Built first center in 1981. Received more than 30 awards for call center operational excellence. Built and ran a successful BPO (for 18 years). Built consulting business - All we do is call ...
34 years of call and contact center experience. Built first center in 1981. Received more than 30 awards for call center operational excellence. Built and ran a successful BPO (for 18 years). Built consulting business - All we do is call center consulting (since 2003) to 4 offices (Toronto, New York, Atlanta and Sydney Australia). Authored more than 500 articles on call center, customer service and customer experience. Frequent speaker and industry advocate.
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Colin Taylor
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Jan. 18, 2011
Everybody has one: What is your "nightmare" customer?
While working on a call center consulting engagement with one of the largest garbage companies in the country we encountered what was likely the most difficult customer I have ever experienced. We were working in a mid- sized call center and discussing their customers. The ... more
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Dec. 22, 2010
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July 27, 2010
