Connect with the world's leading business experts.
Get instant access to their expertise via world–class Q&A, Research, and Events.
Connie Smith
President,
SpotOn Enterprises
0 points
Experienced contact center subject matter expert and accomplished speaker with 20 years operations and consulting experience related to the people, process and technology aspects of running and optimizing global contact centers. Offer speaking, consulting and training services to the customer service and sales industry.
answered this question
Nov. 3, 2010
1. Physical = This is about meeting employees ergonomic needs. Do they have a properly fitted chair, good lighting and noise canceling workstations? After all, they are sitting at their stations for 80%-85% of their ... more