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Craig M. Jamieson

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Managing Member, Sales Results LLC

117 points

Nimble SCRM Solution Partner. Own & operate B2B NetWorking Groups. Active blogger & student of Social Media. Train & Consult in B2B Selling & SM Biz Apps

Nov. 21, 2011

Craig M. Jamieson and 1 other person answered this question

Why won't Linkedin allow blocking of specific cross-posting applications (e.g. Twitter)?

I totally agree, Alan! I'm not a fan of cross-posting to begin with but, I too am guilty from time to time. Still, I never cross-post something to LinkedIn unless it is LinkedIn appropriate. Auto-post from Twitter to LinkedIn? Never!
Thanks for starting this topic, my ... more

Oct. 15, 2011

Craig M. Jamieson is now following Hugh Todd and 6 other people

July 1, 2011

Craig M. Jamieson and 9 other people answered this question

What are the best front-office software applications for SMBs?

My experience is limited to SMB CRM, or as Brian calls the, Contact Management solutions. CM, b.t.w, is not a dirty word :) I have used ACT!, BatchBook, Salesforce, and Zoho. In fact, I employ Zoho in one of my businesses. All are good solutions ... more

Information Technology

June 5, 2011

Craig M. Jamieson and 8 other people answered this question

Who should "own" social CRM? Sales? Customer Service? Someone else?

Shared, of course. However, as nothing ever happens until somebody sells something ....

Customer Service

May 29, 2011

Craig M. Jamieson and 4 other people answered this question at this roundtable

Why Your SMB Should Consider Investing in CRM [5/26 @ 11 am]

What can (more cost-conscious & less-sophisticated) sub-SMB's do to derive similar benefits?

Hi Reg!
Thanks for the follow! You can get Nimble NOW. Just follow the link on my comment and "get u some" :) The only version available right now is the single user Contact version which handles contacts, calendars, and communications. Project Management, order tracking, etc. ... more

May 27, 2011

Craig M. Jamieson and 2 other people answered this question

How can clean CRM data benefit your customers?

Hi Caty,
I must confess that when I saw this question I wondered "what in the heck is clean CRM data?" A little research revealed that I was reading too much into the terminology (smile). Like anything else .. "Garbage In = Garbage Out". Unless the ... more

Customer Service

Information Technology

May 27, 2011

Craig M. Jamieson and 5 other people answered this question at this roundtable

Why Your SMB Should Consider Investing in CRM [5/26 @ 11 am]

For a small business, is the primary benefit of CRM visibility or automation?

Hi Jake!
I am not sure I understand your question? Could you please clarify/expand?
Thanks!
Craig

May 3, 2011

Craig M. Jamieson and 4 other people answered this question

Why do we care about SocialCRM if we can't even get adoption with our plain, old CRM?

An excellent question, Craig. Salespeople have traditionally, and with few exceptions, chafed at the mere thought of maintaining a CRM. It's drudgery at best. So, how can we possibly hope to change that?
Certainly, companies need to do a much better job at training and integrating ... more

April 20, 2011

Craig M. Jamieson and 7 other people answered this question

Who currently leads the social CRM market?

Well, I guess somebody has to go first (smile). Everybody, and I mean EVERYBODY, is after a piece of this market. The existing CRM heavyweights are all rapidly integrating Social CRM attributes into their existing platforms. Start-ups are popping up left and right. There will ... more

Customer Service

Customer Experience

Customer Loyalty

April 17, 2011

Craig M. Jamieson and 44 other people answered this question

What is more important: to resolve a complaint quickly or to acknowledge it quickly?

And, in fact, a much stronger customer relationship is often developed as the result of a problem that has been satisfied correctly and in a timely manner than would have been if the problem had not even occurred in the first place:) more

Customer Service

Social Customer Care

Jan. 19, 2011

Craig M. Jamieson and 10 other people answered this question

What are your opinions of the new S/CRM called Nimble?

You are most welcome, Roger and thank you so much for the props! Best of luck on your venture and your research on Social CRM!! more

Information Technology

Jan. 8, 2011

Craig M. Jamieson and 3 other people answered this question

What is the missing piece in Social CRM?

Jack, I'm not sure I understand your question but that is one of the key functions of Social CRM? I talk about that (and more) at http://salesresultsllc.com We are particularly excited about a product called Nimble Social CRM and you can sign up for a ... more

Following 5 Topics

Customer Service

Following 7 People

Followed by 9 People

Knowledgeable in 14 Topics

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Information Technology

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Small Business CRM

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Customer Service

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Customer Loyalty

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Customer Experience

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