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Craig Marten

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Equipment Specialist, Patterson Dental Supply, Inc.

28 points

10 yrs. experience designing dental offices, providing equipment and technology solutions that fit needs of my clients, and providing consultation in the dental field.

Feb. 1, 2012

Craig Marten and 3 other people answered this question

Would you recommend having different support packages based upon customer's profit levels?

Thank you very much for your response. I don't think that this will effect my top 20% of my customers or even much of my mid-range customers. I am looking to limit my time investment into projects in which a customer is only interested in ... more

Customer Service

Customer Experience

Customer Loyalty

Jan. 9, 2012

Craig Marten and 2 other people answered this question

What are some of the traditional methods you use to talk to customers?

It completely depends on the situation. Some of my customers who are extremely busy might only communicate via text during the day. Other's I might communicate with via email for documentation purposes. I used LinkedIn and even Facebook if I am social with them. I ... more

Customer Conversations

Customer Feedback

Dec. 27, 2011

Craig Marten asked a question

What tips do you have to take my business to the next level in 2012?

Customer Service

Sales Management

Dec. 20, 2011

Craig Marten and 12 other people answered this question

What is the best way to become an expert in a given field?

Develop a network of other experts in your given field so you can extend your value. You will not only be able to give great referrals to your customers but you will also learn a great deal from the others your network with. Diversify your ... more

Customer Service

Human Resources

Dec. 20, 2011

Craig Marten and 1 other person answered this question

What advice do you give sales when marketing prohibits them from tweeting about the company?

Why would you prohibit tweets? Social Media is a necessary component to sales. Let the sale people tweet, facebook, etc. Make their comp plan so if they promise something on it they would have to pay for it if it is out of the question. ... more

Social Media Strategy

Dec. 1, 2011

Craig Marten asked a question

How do you help your reps see non-valuable accounts?

Customer Experience Management

Nov. 29, 2011

Craig Marten and 4 other people answered this question

Do Facebook really bring consumers to your company?

Kevin...There are no studies that show that Facebook will increase your sales results or drive traffic. It is now not only necessary to compete but to build community with its user base. more

Nov. 8, 2011

Craig Marten asked a question

Do you have a customer that makes you shed your stomach lining?

Customer Service

Nov. 6, 2011

Craig Marten asked a question

How do you successfully navigate an RFP and build value to win?

Customer Service

Customer Experience Management

Nov. 6, 2011

Craig Marten answered this question

What are some social media best practices for reaching doctors and healthcare professionals?

Joel. I also work in the Healthcare field and I am interested in your question. I feel that it depends upon your content that you are able to deliver within the social media. That will create the connection with your prospect and build a community. ... more

Health Care Industry

Nov. 1, 2011

Craig Marten and 46 other people answered this question at this roundtable

Customer 2.0 Is Mad as Hell [11/3 @ 11 am]

Are face-to-face conversations still the most powerful way to connect with a prospect?

If it is an important exchange that needs to take place between you and your customer it should be done in person. Emails can be taken out of context. If you think you can just email a quote you might as well tell your customer ... more

Sept. 21, 2011

Craig Marten is now following Rex Plamann

Following 7 Topics

Price Negotiation

Sales Management

Following 1 Person

Followed by 6 People

Knowledgeable in 16 Topics

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