Cristina Ghiga

Innovative and highly competent business and Supply Chain leader with 15+ years experience developing creative B2B solutions that enhance performance, drive profits and growth.
Forward-thinking leader successful in identifying and resolving critical operational issues. Excellent executive presentation and communication skills with the ability to connect benefits and value of recommendations to stakeholders’ needs.

With extensive global logistics management experience, including building teams, streamlining operations and improving procedures, I offer a unique ability to quickly establish and execute powerful strategies that generate results.

My present position with ControlPay combines a management role in Sales, offering automated Supply Chain solutions to our customers - A+ rated multinational organizations – and an operational manager role – being responsible for the process efficiency and the overall customer satisfaction.

Excellent computer skills with very good understanding of ERP systems (SAP and Oracle). Proven capability to translate customer needs into feasible processes / systems enhancement and to work closely with other departments for the development and implementation of these solutions in our workflow.

Excellent priority management, combined with a customer- and result-focused approach.

In today’s global business atmosphere, demanding Excellency and immediate result, my proven track record of achievement in working with diverse international business cultures, practices and customs, combined with my multifaceted business background, make me a valuable asset to any organization.

Among my numerous accomplishments:

Implemented successfully Strategic Account Management program.
Results: increased customer retention and sales generation with existing customers.

Set-up a customer satisfaction program with my present employer.
Results: increased customer retention. Successfully developed and brought to the market new services and functionalities based on the feedback received from the customers.

Developed and implemented key performance indicators for operations.

Follow-up project (based on the KPI measurement):
Revised freight audit processes by eliminating non-value added steps.
Results: Efficiency increased. With the same number of FTEs we serve today 60% more customers.

Improved billing process: developed a billing tool and defined an accurate and efficient internal billing process.

Improved customer contract management.

Follow-up external projects (project in collaboration with the customer)
Helped customer to improve their business intelligence process by integrating the audit result data and to stream their logistic processes to increase productivity, reduce costs and strength their relationships with key suppliers.

Business development strategy to expand the service portfolio of my present employer, ControlPay, with value added services in Supply Chain.
Results: Implemented e-invoice solution, integrated in our freight audit services. Number one global provider for financial services in Supply Chain.


Organized workshops and facilitated exchange of know-how between customers.
Result: best practices identified and implemented on customers’ side.
Informal group of professionals for Excellency in Supply Chain.

Audit processes streamed to SOX compliance.
Result: SAS 70 type II certificate.

Developed and implemented full training program for new employees in the audit, customer service and account management departments.
Results: improved turn over; increased level of competence and professionalism; organization moved to an empowerment organization.

Implemented and managed a full training program throughout Central and Southern Europe for a global logistics organization. The training program included management, logistics and customer service training.
Results: successful roll-out through the region.