Share what you know with millions of people
Focus is the best place to turn what you know into remarkable content
Dale Little
40 points
I work with business owners and entrepreneurs, throughout the country, in the development of plans and programs that increase business profitability & productivity. My primary areas of focus are Marketing, Communication, Customer Service, Employee Retention, Professionalism, Finance, and Motivation. I offer ...
I work with business owners and entrepreneurs, throughout the country, in the development of plans and programs that increase business profitability & productivity. My primary areas of focus are Marketing, Communication, Customer Service, Employee Retention, Professionalism, Finance, and Motivation. I offer both in-person (Washington D.C. metro area) and virtual consultations and meetings. Speaking engagements for events throughout the U.S. are provided on the topics of Marketing, Motivation and Communication.
» read more
» read less
April 17, 2011
Dale Little
and
44 other people
answered this question
What is more important: to resolve a complaint quickly or to acknowledge it quickly?
Timely acknowledgment, whether it be of a complaint or a compliment, is simply good manners. In our day of instant gratification and instant communication, the simple act of acknowledgment becomes even more critical. This goes beyond the customer/client circle and should extend to vendors, contractors, ... more
April 9, 2011
answered this question
April 8, 2011
answered this question
April 6, 2011
answered this question
