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Daniel Baumgartner

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Managing Director, Baumgartner Associates LLC

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Middle Market and Private Equity Management Consultant

Sept. 28, 2011

Daniel Baumgartner and 2 other people answered this question

Do customer experience management projects present special challenges for project managers?

the project management activities are not unique. The cultural and change management aspects of these efforts are unique. the more clear the business objective, the greater the probability of success. more

Customer Service

Sept. 28, 2011

Daniel Baumgartner answered this question

Do we know how to manage a PMO effectively after implementing it in the organisation?

no perfect recipe for PMO success. Culture and clarity of PMO objectives are the primary drivers for success. The culture must permit the PMO to deliver value and be focused to a particular business objective. Without a clear definition of the PMO business objective, it ... more

Program Management

Sept. 28, 2011

Daniel Baumgartner and 2 other people answered this question

What strategy should project management use in a project if one provider went bankrupt?

Suggest you assess project completion risk before contracting provider based upon their skills, experience and financial stability. Given you have already launched project, assess ability of existing provider - can this provider increase hours or staff to complete effort? If not, review other providers you ... more

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Project Management

Records Management

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Enterprise Resource Planning

Project Management

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Knowledgeable in 6 Topics

Customer Experience Management

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