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Darren Prine

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Director of Strategic Partnerships, Northwinds Contact Solutions

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I am a 20+ year technology sales veteran and am the Director of Strategic Partnerships for Northwinds Contact Solutions. Northwinds is a boutique provider of customized, hosted “cloud based” communication solutions. Our solutions are designed to improve customer contact rates ...

I am a 20+ year technology sales veteran and am the Director of Strategic Partnerships for Northwinds Contact Solutions. Northwinds is a boutique provider of customized, hosted “cloud based” communication solutions. Our solutions are designed to improve customer contact rates, improve efficiency, and dramatically increase your contact center ROI. Call Centers that utilize “cloud based” solutions can save 20% - 50% over owning and managing expensive equipment in-house.

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WEB: Company Website

Darren Prine and 5 other people answered this question

April 21, 2010

What is the best way to accomplish this vision for my phone system?

Hi Mark,
My company, Northwinds Contact Solutions, is a provider of hosted call center and hosted office phone. We can meet your requirements for as little as $39 per month per extension. Check out our website at http://www.northwindscontactsolutions.com or call me at 1-800-831-8130.
All the best,
Darren more

Darren Prine recommends this answer by Steve Davidson

March 24, 2010

Call Center: Virtual Platforms vs. Traditional Call Center Platforms

Out-of-band data.
While onsite, internal centers may theoretically have precisely the same access to data that virtual and external centers do, it's the out-of-band data - the information which isn't measured - which provides the difference.
A center manned by direct employees of an organization ... more

Customer Service

Call Center Management

Contact Centers

Darren Prine and 27 other people answered this question

March 12, 2010

I want to outsource our telemarketing services.

Dear David,
I would love to speak with you to see if I can help. My company is a provider of a low cost, robust hosted call center platform and a hosted outbound IVR platform. Perhaps our low cost structure would allow you to keep your ... more

Information Technology

Contact Centers

Darren Prine and 1 other person answered this question

Feb. 25, 2010

Business Phone System Reviews: I’m looking to upgrade my phone system

Hailey,
My company can offer you a robust, versatile hosted IP Phone system for about $39 per month per extension will the features and functionality you require. Please call me at your earliest convenience.
All the best,
Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
5425 E Bell Rd, Ste ... more

Information Technology

Darren Prine and 2 other people answered this question

Feb. 8, 2010

What are the advantages of an ip pbx versus a traditional pbx system?

Dear Dave,
I would like to take a stab at answering your question but would like to add one more component to your comparison, a hosted or virtual platform.
The Traditional PBX Model VS. the IP Phone VS. Hosted Managed Platform
Traditional PBX Model:
-The PBX is located on ... more

Information Technology

Darren Prine and 3 other people answered this question

Feb. 8, 2010

Where can I find cheap refurbished laptops?

I've always done well finding refurbished laptops on Craigslist. A number of companies who buy laptops in bulk at the end of their corporate lease term or from companies going out of business resell these (after servicing them) on Craigslist. I've also bought 3 laptops ... more

Information Technology

Darren Prine and 10 other people answered this question

Jan. 29, 2010

Inbound call center services?

Dear Linda,
My company, Northwinds Contact Solutions, can provide you with either an inexpensive, robust hosted call center platform to use in-house or an outsourced solution through outsourcers we have partnered with.
Northwinds Contact Solutions partners with Inspiritec Teleservices to provide the most unique outsourced call center ... more

Contact Centers

Darren Prine and 4 other people answered this question

Jan. 27, 2010

What's the price range for business telephone systems?

Dear Bill,
My company offers a Virtual Office Phone system which is an affordable IP based office phone platform with no PBX required. Includes direct dialing, group routing, extension dialing, call recording, call traffic reporting and more. Fast and easy to deploy and scales instantly as ... more

Information Technology

Darren Prine and 8 other people answered this question

Jan. 25, 2010

Where do I start with call centre outsourcing?

Northwinds Contact Solutions partners with Inspiritec Teleservices to provide the most unique outsourced call center solution on the market. Inspiritec is a Non Profit call center that hires agents that are people with disabilities. Unlike most contact centers, Inspiritec’s goal is to help provide jobs ... more

Customer Service

Information Technology

Contact Centers

Darren Prine and 7 other people answered this question

Jan. 25, 2010

Is customer service outsourcing a viable option?

Dear Annie,
One inexpensive means of having your own in-house call center is to use a virtual call center platform. With a virtual platform, there are no capital expenditures necessary for expensive equipment and you pay a low price per seat model. Virtual platforms offer all ... more

Customer Service

Information Technology

Contact Centers

Darren Prine and 3 other people answered this question

Jan. 25, 2010

On shore 3rd Party CS Solutions?

Dear Rob,
Northwinds Contact Solutions partners with Inspiritec Teleservices to provide the most unique outsourced call center solution on the market. Inspiritec is a Non Profit call center that hires agents that are people with disabilities. Unlike most contact centers, Inspiritec’s goal is to help provide ... more

Customer Service

Contact Centers

Darren Prine recommends this answer by Bruce Elmore

Nov. 11, 2009

Which IP Phones would you recommend for both business and residential use?

For business use take a look at the Mitel line of IP phones. Their top of the line color screen phone lists for around $600.00 US with their mid-range units going for less than $300.00 or so.
The PBX comes standard with over 500 features, ... more

Information Technology

Darren Prine and 4 other people answered this question

Nov. 5, 2009

Is there a Contact Center solution out there that includes a predictive dialer?

Northwinds Contact Solutions Virtual Call Center platform includes a predictive dialer, call recording, customized reporting, Whisper functionality and much more. See http:www.northwindscontactsolutions.com more

Customer Service

Contact Centers

Darren Prine and 1 other person commented on a brief

Nov. 5, 2009

Quick Guide to Purchasing VoIP Phones

Who are some vendors of IP Phones you would recommend?

Darren Prine and 6 other people answered this question

Nov. 5, 2009

What are some of the best CRM solutions?

After using and viewing demos of multiple providers, here is my suggestion. I recommend using a combination of Astute Solutions CRM platform along with OnTheSystem, an online software application that integrates multiple management tools to create a ready-to-use best practices framework.
I like Astute Solutions CRM ... more

Darren Prine recommends this comment by Conor Douglas

Nov. 5, 2009

Why wouldn't a small to mid-size business always go with a hosted phone solution?

Interesting question........ Perhaps if you were looking to heighten your electricity, or heating bills, to reach a certain tier discount, you would choose an in-house solution.... In the past, the negatives of an in-house PBX solution have been easier to highlight. I think if you ... more

Darren Prine and 1 other person answered this question

Nov. 5, 2009

Auto Dialer - Do auto dialers work in b2b?

As a virtual call center platform provider, I can tell you that our call center clients with outbound campaigns use and love the predictive dialer functionality.
The predictive dialer is especially useful in Outbound IVR campaigns where the system automatically dials out to the uploaded lead ... more

Darren Prine and 4 other people answered this question

Oct. 28, 2009

What call center software do you recommend?

While I am a contributor for the online magazine, the reviewers of the technology test drive that featured my company's platform are independent. None of them are employees or agents for Northwinds Contact Solutions and none of them were provided any kind of compensation for ... more

Information Technology

Contact Centers

Darren Prine answered this question

Oct. 27, 2009

Can Google voice serve as a small business pbx phone system?

I don't think you will get the quality that you are looking for from Google Voice. I would suggest looking to Telesphere or Vonage. If you need call center functionality in addition including call recording, call reporting, Whisper functionality, etc., you might want to check ... more

Information Technology

Darren Prine and 4 other people commented on a brief

Oct. 27, 2009

The Why and How of Work at Home Call Centers

Fantastic article Pam. Wow! Very impressive. If you are ever looking for a partner on webinars, seminars, etc. please keep me in mind.
At your convenience, I would love to show you a demo of Northwinds Contact Solutions dynamic hosted/managed Virtual Call Center platform so that ... more

Customer Service

Contact Centers

Darren Prine commented on a brief

Oct. 27, 2009

Cutting Costs in the Contact Center with Skype

An enterprise class alternative to the Skype Call Center is Northwinds Contact Solutions hosted/managed Virtual Call Center platform which offers all the features of a multimillion dollar Avaya or Genesys platform but with no equipment to purchase, repair or replace. See www.northwindscontactsolutions.com for more details. ... more

Customer Service

Information Technology

Darren Prine commented on a brief

Oct. 27, 2009

How to Create a Contact Center in 5 Days

With a virtual call center platform, you have an "on demand" solution that can allow a company to have their call center up and running in as little as 24 hours.
Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
http://www.northwindscontactsolutions.com
dprine@thenorthwinds.com
Office: 602-515-0395
Cell: 480-251-9160 more

Customer Service

Contact Center Setup

Contact Centers

Darren Prine and 2 other people answered this question

Oct. 27, 2009

Do I need a sip trunk for a hosted PBX solution?

I suggest you check out Northwinds Contact Solutions Virtual Call Center platform as an affordable alternative at www.northwindscontactsolutions.com
All the best,
Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
http://www.northwindscontactsolutions.com
dprine@thenorthwinds.com
Office: 602-515-0395
Cell: 480-251-9160 more

Information Technology

Darren Prine commented on a brief

Oct. 27, 2009

Virtual Contact

John,
Great article! One of the best on Virtual Call Center solutions that I have read. I would love to connect with you.
All the best,
Darren Prine
Director of Strategic Partnerships
Northwinds Contact Solutions
http://www.northwindscontactsolutions.com
dprine@thenorthwinds.com
Office: 602-515-0395
Cell: 480-251-9160 more

Customer Service

Information Technology

Contact Centers

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