Dave Donahue

Contact Center Solutions

Contact Centers

What are some myths surrounding on-demand contact center solutions?

Dave Donahue asked a question

Dec. 20, 2010

What are some ways to maximize my tech budget in my contact center?

Contact Center Setup

Contact Center Solutions

2 more topics

Dave Donahue asked a question

Dec. 8, 2010

What real-time analytics software do you use?

Budget Strategies

5 more topics

Dave Donahue asked a question

Nov. 15, 2010

Analytics Program

4 more topics

Dave Donahue asked a question

Oct. 18, 2010

What is a Hand Over?

What is CIS: Center for Internet Security?

Dave Donahue answered this question

Oct. 15, 2010

A CIS: Center for Internet Security is a nonprofit organization that offers assistance and risk management services for organizations that are in need of consultation for internet and information security systems. more

Center for Internet Security

CIS

Dave Donahue asked a question

Oct. 15, 2010

What is Signal Strength?

Mobile Wireless

Are you using social media to reduce CS costs?

Signal Strength

Dave Donahue asked a question

Oct. 14, 2010

Dave Donahue answered this question

Oct. 14, 2010

What is a Wireless router?

A wireless router is a networking device that performs the functions of a router, while at the same time functioning as a wireless access point. It enables network communications to take place between a computer and the internet without the need of cables. more

What is a MANET Mobile Ad Hoc Network?

Wireless Router

Dave Donahue answered this question

Oct. 11, 2010

Mobile ad hoc network (MANET) or mobile mesh network, is a network that self-configures using a group of wireless mobile devices all connected by wireless links that are free to move independently. more

MANET Mobile Ad Hoc Network

Mobile Wireless

GSM 1900 is a mobile network used in the United States and Canada. There are plans to use it in parts of Africa and Latin America. GSM 1900 is also known as PCS 1900. more

Dave Donahue answered this question

Oct. 7, 2010

What is GSM 1900?

GSM 1900

Dave Donahue asked a question

Oct. 7, 2010

What is EPOC?

EPOC

Does anyone use a universal queue anymore?

Dave Donahue asked a question

Oct. 5, 2010

Contact Center Software

2 more topics

Dave Donahue asked a question

Oct. 3, 2010

What is Scattering?

Scattering

What is CPRM: Content Protection for Removable Media?

Dave Donahue asked a question

Oct. 2, 2010

Content Protection for Removable Media

CPRM

What is a C/N Carrier-to-Noise ratio?

Dave Donahue answered this question

Sept. 29, 2010

The Carrier to Noise ration, referred to in shorthand as C/N, is a ratio of the power of an RF carrier to the power of the noise in the channel. It indicates a ratio between the amplitudes of the spectrum. more

C/N Carrier-to-noise Ratio

What is IR Incremental Redundancy?

Dave Donahue answered this question

Sept. 24, 2010

IR Incremental Redundancy is a feature used by EDGE systems to get the maximum performance out of the available bandwidth. It sends only the minimum amount of redundant data or in most cases no redundant data at all. more

Incremental Redundancy

IR

Biometrics refers to the measurement and recognition of unique biological data for the purpose of gaining access to something. Areas of the body that are commonly used are the fingers, eyes, and the face. more

Dave Donahue answered this question

Sept. 24, 2010

What are Biometrics?

Biometrics

How do you measure the level of service your contact center provides?

Security

Dave Donahue asked a question

Sept. 23, 2010

Customer Satisfaction Metrics

Contact Centers

Dave Donahue answered this question

Sept. 22, 2010

What is enterprise architecture?

An enterprise architecture (EA) is a conceptual model of the objects, relationships, and processes that comprise a business organization. A business uses an EA to identify inefficiencies, such as redundancy or superfluous steps in a process. more

Analytics

Business Intelligence

Enterprise Architecture

Dave Donahue asked a question

Sept. 21, 2010

What is Decapsulation?

What is a FM Frequency Modulation?

Decapsulation

Security

Dave Donahue asked a question

Sept. 20, 2010

Frequency Modulation (FM)

A Yagi Antenna is an antenna that radiates energy only in one particular direction by using a narrow range of frequency. Yagi antennas are commonly made by amateur radio operators for communication on short-wave frequencies. more

Dave Donahue answered this question

Sept. 20, 2010

What is a Yagi Antenna?

What is WCDMA Wideband-Code Division Multiple Access?

Yagi Antenna

Dave Donahue answered this question

Sept. 19, 2010

WCDMA Wideband Code Division Multiple Access (also W-CDMA or UMTS) is a type of 3G technology standard used primarily in Europe, Japan, and the United States, which allows for high-speed multimedia options and data transfers. more

What is a Confidentiality agreement?

Dave Donahue answered this question

Sept. 18, 2010

A Confidentiality agreement is a legal contract between a minimum of two parties that defines confidential knowledge or information. The contracted parties agree to share the information between themselves and not to a third party. more

Confidentiality Agreement

What is FIRFinite Impulse Response?

Security

Dave Donahue asked a question

Sept. 16, 2010

Firfinite Impulse Response

What is a PAN Personal Area Network?

Dave Donahue answered this question

Sept. 16, 2010

A Personal Area Network (PAN) refers to a close range network within a few meter proximity of a person that may include wireless network devices, telephones, or PDAs connected for various levels of communication. more

PAN Personal Area Network

What is TRT Telocator Radio Transport protocol?

Dave Donahue asked a question

Sept. 13, 2010

Telocator Radio Transport Protocol

What is TCM Trellis Code Modulation?

Dave Donahue answered this question

Sept. 12, 2010

TCM Trellis Code Modulation is used in digital communications as a coded modulation technique. It mixes the selection of a convolutional code with that of a modulation scheme together for the service of catching noise immunity through transmission that's encoded without increasing the bandwidth signal ... more

What is ertPS Extended Real-Time Polling Service?

Dave Donahue answered this question

Sept. 10, 2010

Extended Real-Time Polling Service, or ertPS, is a type of service that is defined by the IEEE 802.16 WiMAX. It is designed to work under conditions in which the data rate is in constant change. more

Extended Real-time Polling Service

Ertps