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March 7, 2011
David Kalstrom
and
10 other people
answered this question
What are the most important Call Center Metrics?
A company called Outbound Excellence has developed a Dashboard Panel of over 100 Key Dashboard metric reports - these processes were all developed through a Lean 6 Sigma process methodology - it's worth a look - here's the link: http://salestransformationtoolkit.com/Top_100_Sales_Growth_Tools.htm more








