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David Kielkucki
Principal,
SCC Services Group
10 points
Dave Kielkucki has over 30 years experience in the management and administration of large contact centers comprising of e-commerce, web support, credit, collections, customer service, reservation sales and outbound tele-marketing activities. Dave has worked with companies to take their contact ...
Dave Kielkucki has over 30 years experience in the management and administration of large contact centers comprising of e-commerce, web support, credit, collections, customer service, reservation sales and outbound tele-marketing activities. Dave has worked with companies to take their contact center sales and customer service organizations to the next level. He has expertise in personnel management, global customer service, budgeting, organization structure, loss prevention, overall facility operations and strategic planning. Dave has a proven track record in initial design and start-up operations, and comprehensive experience re-engineering under performing operations.
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WEB: SCC Services Group
Dec. 12, 2010
David Kielkucki
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Customer Service Recovery Best Practices: What are your 3 tips for customer service recovery?
Today's consumer have high expectations in regards to the service they receive and in many instances find themselves more frustrated when discussing product or services issues with companies they deal with. Time and time again the intial complaint is not resolved due to inattentiveness or ... more
July 10, 2010
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